iQ Hotel Roma

"Excellent hotel. Great variety at breakfast. Staff were really helpful and friendly. Good location. Clean and staff always on hand to help!! Wonderful amenities too. Couldn't fault it."

"The iQ Hotel Roma turned out to be an excellent choice for us. After a relatively short walk from the train station we were greeted warmly and friendly by the front desk staff. Our room was very clean and maintained well during our 3 day stay. The breakfast buffet was tremendous. All staff could not have been more welcoming. It is a great location to walk or take public transportation. iQ hotel brand can be trusted to give you excellent service. Our return trip to Rome sometime in the future will definitely include this hotel as our place to stay!"

"The hotel itself is clean and quiet, and the location is acceptable though not especially central. However, for a 4-star hotel charging close to $500 per night, the level of service and care for guests fell well below expectations. We arrived around 9:00 a.m. after overnight travel, but could not access the room until the official check-in time because the rooms were supposedly still being cleaned. In addition, the original room keys we received did not work. When we informed the front desk, we were told to come back downstairs for replacement keys, and a staff member dismissively indicated that this kind of issue was fairly common. By the evening, after overnight travel, hours without access to the room, and dealing with the key issue, I was tired and distracted. I believe this partly contributed to my accidentally leaving my iPhone in a rideshare on the first night. We rushed back to the hotel trying to recover it as quickly as possible, even missing dinner in the process, but the assistance from the front desk — particularly from Natalia — was minimal, and I never recovered the phone despite staying several more nights afterward. One of the reasons I choose hotels rather than Airbnbs is because I expect support and practical help when unexpected problems arise. In a hotel with more attentive and caring staff, we might have had a better chance of recovering the phone — or not have lost it in the first place."