Grand Hotel Palace

"We recently spent 4 days at this boutique hotel for a birthday trip. Check- in staff were friendly and welcoming. We were treated to a birthday card, chocolate cake and Prosecco, which was a lovely surprise and hugely appreciated. Our room was stylish, spacious , comfortable and clean. Location was perfect. Next door to a Hard Rock Cafe and 5 minute walk to cafes, bars and shops at the Barberini Piazza. 15 minute walk to the Trevi Fountain and Spanish steps. Thank you to the team for an enjoyable stay and we would definitely recommend this hotel"

"We booked this hotel because of it's 5 star rating. We were disappointed from the start. Our room was not as clean as one might expect during arrival. The shower was stained and fixtures were rusted and worn. The spa is a great addition but again it is not as clean and kept as we would have expected. The spa beds were torn and there were broken and missing tiles. Just had an unkept feeling. Gym doesn't open until 8am and that is inconvenient for a sightseeing destination. Front desk staff was nice but unhelpful. Concierge was a big disappointment. They offered to book tours for us and then never followed through. They forgot to tell us about the bug problem from our balcony so we were very surprised to find our bed covered in tiny red spiderlike bugs. I will say that the staff in the restaurant breakfast area were amazing! Matteo and all the guys were on point and really shined. The location is good, we were able to walk to the Spanish Stairs and the Trevi Fountain. No shuttle or transportation is offered. Nice neighborhood and quiet at night. This hotel overall feels more like an average hotel and nothing like a 5 star one. It is dated and dirty and their service needs a lot of work. Not impressed paying for 5 star service and not receiving it, the value is not there. We would never return or recommend this hotel to anyone."

"Nice hotel overall in a great location. However don’t stay on the 7th floor. Not sure if all rooms are like this but you are in a space that is basically at attic with angular ceilings that protrude very far in to the living space. Tall people should avoid the floor at all costs. You’re liable to end up with a concussion walking around at night. Forget about taking a normal shower. The shower head is at navel height."