Mercure Olbia

"What a lovely surprise. One point down for lack of luggage service - starting with a flight of stairs to the lift from reception, lift that wouldn’t react and a complicated lift system, where we struggled to find the suite, and having to run up and down the corridors but the late night receptionist could not have been more helpful. The Parafise suite exceeded our expectations. And although exhausted- the whole team is positively surprised."

"I stayed at the hotel this past weekend and unfortunately had a very disappointing experience. Firstly, upon arrival, I was asked to pay €300 for my stay, even though the reservation had already been paid in advance. The staff were unable to locate the payment, which created an unnecessary and stressful situation at check-in. Secondly, we had paid for parking, but the access card for the garage did not work at any point during our stay. Despite repeatedly informing the staff, no one made any real effort to resolve the issue. Every time we returned to the hotel, we had to stop the car, and someone had to get out to go inside, take the lift down to the garage, and open the door from the inside. If the driver was alone, this became even more inconvenient. The lack of assistance in this matter was very frustrating. Thirdly, one of the main reasons we chose this hotel was the spa facilities, particularly the indoor heated pool. As it is not yet summer and the outdoor pool is not heated, we specifically expected to use the indoor facilities. However, every time we tried to access the pool, it was closed — either because it was Sunday, or Monday with limited opening hours starting only in the afternoon, after most guests check out. As a result, we were unable to use the main facility that influenced our booking. Additionally, the housekeeping service was extremely poor. Normally, when you request room cleaning, you expect the room to be properly tidied and cleaned. However, in this case, the bed was not made at all, and the room was not properly cleaned. There was hair left on the shower floor and around the sink, and overall the room remained dirty and disorganised. The staff only replaced towels and toilet paper, without carrying out any actual cleaning. Lastly, the breakfast was very basic, with little to no variety. The same items were served every day, including identical cakes, and overall the selection was quite limited. Additionally, the staff generally appeared unhelpful and somewhat unfriendly, which made the overall experience even less pleasant. Overall, the stay did not meet expectations, especially considering what was advertised and paid for."

"Location awful in the downtown be carful late at night take a taxi ,hotel needs a revamp paint off the walls it’s needs a face lift pictures taken 2010 staff awful except catering staff who where great rooms tatty sauna. Is rubbish front of house staff need re skilling no empathy for customers ,don’t go there Look for a better hotel 1 star at the best"