NH Caltagirone Villa San Mauro

"The person named Mara is the best. She is very helpful!!"

"Very positive: We had a very large, clean room with a terrace with fantastic views. Ate twice at the restaurant for dinner. Excellent pasta and very attentive staff. It would have been nice to have a larger selection of menu items, as neither of us eat fish. Breakfast was extensive, well stocked and staffed. The hotel, (while I'm sure management knows, needs a little updating here and there, such as hall and stair carpets,) was exactly what we needed for our stay on Sicily - tranquility."

"Our party of 20 people stayed for 1 night at this 4*hotel on our 'Spotlight on Sicily' tour with TUI. The hotel is very tired looking , in need of a paint job both inside & outside. The evening meal was a set meal consisting of 'Pea soup' for the starter & 'Swordfish' for the main course. What we were served as beyond appalling. The Pea soup was not in fact soup, but a large bowl of cold mushy peas straight from a tin. The main course was a greasy frozen swordfish steak with a small blob of Instant mashed potato, which was also served cold. Several members of the party complained at the time & 1 person was given a bowl of pasta in tomato sauce. However whwith en several people tasted this we all agreed this was not a fresh tomato sauce but a sauce from a jar or tin as it was bland with no substance to it. Even though numerous people complained we were not offered any alternative or even a free coffee. As I was unable to eat the food provided due to the content & the cold temperature my evening meal consisted of 2 bread rolls. The hotel seemed totally unable to deal a large group & were obviously not interested in making a good impression or providing 4* quality service or food. This was the first time TUI had contracted this hotel on this tour & I sincerely hope they do not use them again as I do not wish anyone in the future to to receive this appalling level of service. As a result of the appalling food & service we received many in our party, upon checkout, refused to pay for the drinks they had with their meal on the night ."