Mercure Palermo Centro

"Stayed here for 4 nights Room was very small with no view Asked for an upgrade Manuel on reception would not give another room - not very helpful Stayed in this tiny room for 4 nights Breakfast /shower was good 20 mins walk to Cathedral Not very central Poor paths - if you have a disability be careful!"

"I stayed at this hotel during a group tour of Sicily. It was the worst Mercure I have stayed at. As a member of Accor, I have stayed in a number of their brands of hotels. Even the Ibis hotels I have stayed at in Europe were superior. My bathroom had a curtain around the shower (NOT a rain shower). Shower curtains in a supposed 4 star hotel in this day and age are a thing of the past as they are unhygienic to say the least. I doubt that the bathroom was cleaned thoroughly. As regards the room itself, the safe did not work and the AC was controlled by the front desk and limited to late at night! This is the first time I have ever encountered anything so ridiculous, so after a day of touring we had to endure a hot room! The place should be inspected by head office and new management put in place."

"The hotel simply shouldn’t be a four star hotel and I agree with lots of the reviews on here that the images are deceiving. Whilst there are some fantastic features - like the breakfast and the central location of the hotel, it feels like you have entered into another hotel when you pass through the reception area. When we arrived we were given a shocking room. No windows. Poor wheelchair access with the shower seat hanging off the wall and a fly in the room. We complained and were given a better but not perfect room. A number of other issues happened. Room not restocked. Extremely low toilet meaning as a wheelchair user I needed to use the one in reception and general poor condition of the hotel. On one occasion, we called reception for advice on where to get medical support. They said they would call back. They never did. When I raised this to the manager, Valeria, a few days later they pretty much called me a liar and said there was no record of the call. I already fed this back to the hotel and they provided a very defensive response. Similar to how they have been responding to reviews. Hopefully they will listen to feedback as it could be a brilliant hotel given the location."