Hotel La Luna

"Hotel La Luna – Well Practiced in Scamming! This hotel engages in scamming practices, intimidation, and abusive behavior. First incident: I booked, paid for, and received confirmation of a junior premium suite with balcony. On arrival, I was given a standard double room instead. When I questioned this, management dismissed my concerns with the response: “Look, you have a high ceiling.” Second incident (more serious): The hotel exploits a booking loophole. Unless every guest name is listed in your reservation, they will falsely claim you owe an “extra bed fee” - even if you booked for two adults and two children. They allow you to check in, but later insist you leave your room and car keys at reception when going out. Upon return, you are denied access to both until you pay the sudden, unexpected charge. During this process, the manager was threatening, verbally abusive, and physically intimidating - shouting, throwing objects, storming off and back again. This behavior was unprofessional, offensive, and discriminatory, with several derogatory remarks made in both English and Italian. ⚠️ Final Recommendation: Hotel Lucca is well-practiced in these scams. For your safety, finances, and peace of mind, I strongly advise avoiding this establishment altogether."

"Perfectly good midrange hotel with decent facilities and warm and quiet. Friendly english speaking staff, decent breakfast and 7 mins walk from bus stops to the north and south, both of which connect to the station. Location near amfiteatro so could not be more central. Looks a bit tatty on the outside and is perfectly good on the inside, which is typical of the whole of Italy. Definitely returning."

"Sadly we had appalling service from this hotel. We had paid a high price for three rooms then the hotel tried to charge further fees. The held a bags and passports and refused to give our hotel room key. This upset the whole party and ruined our trip to Lucca. The hotel manager was very unprofessional. Stated he did not like the British and was please the Brit were kicked out of Europe. ( shame he did not know the true facts) the manager was very rude and offensive to several members of our party and although we tried to talk calmly to him he would not listen. His father did turn up and it was clear that the previous manager had issues and perhaps should not be in this industry. His father said he was sorry but this was too little too late. However, after being able to get our bags and cars away from the hotel to stay at another local hotel we found ourselves exhausted. We are taking further action as we feel we were being scammed and would not fall for it. But we did pay more for one room which we need to get back through our credit card. Sadly we have now seen that this has happened a few times before. As such, please be warned and stay elsewhere if there is another hotel that is suitable."