Sina Centurion Palace

"Very disappointing experience for a 5-star hotel, especially during our 30th wedding anniversary stay. Concierge communication was extremely slow and unclear despite multiple advance emails requesting help with anniversary planning. We asked for assistance arranging a gondola, photographer, and dinner, but nothing was properly arranged or communicated. The hotel made no special effort to make our milestone anniversary memorable. The Meet & Greet service was also useless. The person did not come to our train coach, did not help with luggage, and essentially only held a placard with my name. It was not worth the €170 fee. We also had a room maintenance issue with water leakage caused by AC condensation. Additionally, the Grand Canal location creates an expectation of a special canal-view experience, but our room did not match that perception. The only positive part was dinner service at Antinoo’s. The restaurant team was very good and made the evening feel special. Overall, Sina Centurion Palace fell far short of a true 5-star experience, especially for such an important occasion."

"If you get a room with a view you can watch all the boats plough up and down the Grand Canal, it's wonderful. Staying in Venice means you get to see and explore Venice with no crowds in the morning and night. The room we had was excellent, we stayed here before. The hotel is in the best location. It is just a vaporetti stop away from Basilica San Marco. It in a quieter neighborhood of Venice with art stores to explore. It's a beautiful well appointed hotel. Staff was super friendly. Breakfast was included, it can be better."

"This is an elegant, beautiful property with excellent, efficient service and very personable and friendly staff. The spacious 2-story suites with floor-to-ceiling windows have nice amenities and cozy bedding. However, the configuration is a bit difficult to navigate, as the bedroom is on the top floor and the bathroom on the bottom floor. This means several trips down the stairs during the night for most people, and potentially dangerous, especially for those with mobility issues."