JW Venice

"this is one of the most luxurious properties on the planet. It is 10 star with the most incredible employees.. The facility is absolutely gorgeous and the service is ten star. The breakfast spread is incredible and worth every penny.. The grounds are impeccably maintained and spectacular. Go go go. we can’t wait to come again."

"This resort was really bad. We had an "upgraded deluxe room that had stained furniture and dirty carpet. Huge bush blocking the window - no outside light at all. The rooftop bar had all new hires as well as the restaurants. The drinks and food were below expectations. The indoor restaurant had new hires also had a mediocre dinner for $175 Euros. The interior is cold and dirty - the indoor retail stores had nothing anyone would want to buy. If the rooms are dirty the spas are dirty - bypassed the spa which we were wanting to spend a lot of money at. No one would stay here if there was no complimentary water taxi - doesn't matter the captains of the water taxis were all nasty. This is rated as a 5 Star resort - I give it a 2. Stay in Venice."

"Do not stay here. It is for weddings and conferences. My family and I stayed for a couple of nights last week, after leaving the Gritti (which is beyond superb). It’s an odd place. Looks like a prison when you’re inside it. The breakfast room is like the business class lounge at an airport. It’s sprawling over an island but with little view of the sea. We asked if we could arrive early and have an upgrade. We are Marriott Ambassador tier. The answer was no to both. So we tipped up at the appointed time. Again, the communal areas look like an airport lounge. The main building is dark and frightening and odd. And also hosting 300 people (literally) for a three day wedding. The entire place was overrun. The room to which we were shown had thumping music playing from the roof terrace above. The party had taken 148 rooms and brought in 10 of their own chefs. They owned the place. We kicked off, and eventually they moved us to a very nice suite away from the party. But the next day the wedding party descended on the space in front of us. We couldn’t stay in the room. We couldn’t stay anywhere. The absolutely delightful manager did his best, but he couldn’t cancel the wedding… Dinner at the rooftop restaurant. Beautiful place, lovely staff, good enough food. €400 for pasta for four, two martinis and a bottle of wine. Ridiculous. The Gritti was the same price and it’s one of the finest hotels in the world. Again, the delightful manager did his best. But we were by a pool with no view at all and with endless music and crowds marching past. Drones flying over us over dinner. A request for some sort of refund was met with a flat refusal. It’s just a money making machine. It’s a shame because there’s potential for a great holiday here. This place could be interesting and enjoyable. It isn’t. I feel sorry for the charming staff who are at the whims of head office. Avoid."