Best Western Hotel Tritone

"An excellent and good value for money hotel I do not usually post references for hotels until I have left. Today in an exception as we received excellent service when something went wrong. Nothing really major but the Manager Daniele fixed our problem quickly and exceeded our expectations. The hotel's location is very convenient, right opposite Venice Mestre railway station so you don't need to stay on Venice island with all its problems and bridges to cross The hotel rooms are well appointed, breakfast is generous and inexpensive and overall this is a very good hotel + excellent staff Worth considering. Book direct with the hotel and avoid so called "expert" website booking problems"

"I will start with the positives of this hotel. Its opposite the train station and only 100 metres from the buses. So perfect for getting to and from Venice City and the Airport. Its only €3 return on the train per person to the City. There are in my opinion many negatives to this hotel. On arrival we had to wait at Reception despite being the only guests, for almost 15 minutes without even being acknowledged, to check in. The member of staff answered a phone call and dealt with that and didnt even apologise for the delay. He told us we had the last room in the Hotel M12. The room was very very basic ... no wardrobe, just 8 hangers hanging on poles. No drawers to put personal belongings in. There was a dressing table but the TV was above it no mirror. Strangely there was a chair but didnt see the point of that when you couldn't use the dressing table. I ended up using a pouffe as my dressing table up against a big mirror. The hairdryer was awful kept cutting out so couldn't dry my hair properly. The bed was ok but really could do with new mattresses as there were large dents. The shower never drained properly and flooded the bathroom floor so I had to clear the water up with towels every time we had showers. Its obvious the plug hole/drain needed cleaning .... hense the flood. The safe in the room was literally on the floor so if you struggle getting on your knees on the floor you've no chance using it .... not practical at all. The breakfast room was very tiny and you were on top of each other having breakfast. At one point my husband had to ask a lady to move her chair in as he was completely trapped. Not ideal at all. The walls where we were sat were full of food stains and there was a small dado rail which I could have written my name in the dust it had clearly never been cleaned. If you wanted a teaspoon for your cuppa these were nowhere to be seen you had to ask for them and even then there was a struggle for staff to get them."

"Great access to train station and bus journeys, station and stops right outside hotel. Area very dirty, wouldn’t risk venturing out at night. Hotel mediocre, staff very pleasant by the room for a 4 star hotel not the best. Bed uncomfortable, mould in the shower, shower head which didn’t stay put and cubicle tiny. Air con didn’t work, needs an update overall. Breakfast ok if you like pastries and fruit. Plus side is no need for a safe deposit, just out a code in to activate the safe. All in all an ok stay but could be improved."