JAZ in the City Amsterdam

"This wasn't our first stay at Jaz and albeit somewhere we'd stay again, it did slightly fall short of our expectations and previous visits. The hotel is in a good location with the nearby metro providing easy access from Amsterdam Centraal and to and from other areas of the city. The local area also has plenty of amenities which makes it a great location. The rooms are a good size, clean, uncluttered and with good lighting. The bed was very comfortable and the layout of the room is purposeful and well-planned. However, we did have some problems with our room. Our shower was not only leaking due to the seal on the door but also faulty in turning itself off (it worked after doing this a few times and being turned back on). Our television similarly turned itself off after a few minutes. We did report the television on our first night and were told that a technician would be on site the following day. On our second day, we also reported the shower (which had worsened) in the morning and were again told a technician may be on site later. However, only when calling again later that day were we told that there wasn't anyone available to remedy this. As it was our penultimate day, we were content to have some towels to soak up the leaking water (switching rooms with less than a day remaining of our stay did seem excessive albeit appreciated from the hotel). We were somewhat underwhelmed to return to our room that evening to find the already wet towels on the floor hadn't been taken when our new towels were delivered to our room. It did represent a lapse in otherwise very good customer service that this wasn't communicated to us given we had already reported the problem. We also noticed that our mini fridge didn't keep anything chilled and bathroom amenities weren't replenished before we occupied the room. The communal areas of the hotel are similarly clean and well-maintained. The hotel gym was sufficient for a workout but after a few years of staying here, we did notice it starting to become a bit tired with some mats in need of replacement and machines starting to sound a bit rickety. Jaz would continue to be our choice for a city break in Amsterdam but it should be mindful of where it is slightly falling short of its usual high standards. Hopefully this was more of an aberration rather than a falling in standards from what is usually a great hotel."

"We booked this hotel as didn't want to stay in the centre of Amsterdam. It's a short metro ride away so we thought it would be ideal. I have to admit I was quite disappointed, considering the mainly excellent reviews on here. Our first room was really quite worn! The furniture looked like it had been bashed about and there was, what looked like a blood stain on the actual pillow that was visible through the sheet. I did go to reception and say I wasn't happy and we were moved. This room was a little better but to me it's grubby. The toilet walls were stained. The glasses in the bathroom smudged and dirty. The shower didn't work properly. The head kept on dropping. The decorative pillows were dirty. There was, what looked like a cigarette burn on the cushions by the window. The overall cleanliness was lacking!! At this point I just couldn't be bothered to go back downstairs to complain and get moved to another room of the same standards. We did get the breakfast, there's nowhere else around local to get it, unless you want to walk to the supermarket. We paid €22.50 each and honestly, it wasn't worth it! My partner assumed it would be a cooked breakfast. It's continental. I don't eat a lot of dairy or meat. It was the most expensive croissant and toast I've had! My partner had eggs on toast! Not worth the For us, it was a complete rip off! Live and learn! I suppose if you are going to one of the events near the hotel then you wouldn't mind staying there for a night. I wouldn't recommend it to others."

"Great hotel. Good location near transit. Clean and modern with a wonderful breakfast."