Pine Cliffs Gardens

"Couldnt get into any restaurants whatsoever as "fully booked" through my 5 day stay. Even though when passing they were half full. When we did have breakfast it was like grand central station on steroids and stampeding persons going for all the greasy, tastless food dumps. The hotel shuttle was called 4 times on seperate occasions to assist with my wifes walking due to recent leg op and never turned up once, so just gave up on that. The concierge never answer the phone. The place has nothing to do at all when raining unless you like swimming or going to the gym with the other hundreds of persons with the same idea when raining. And you cant get into serenity spa when raining as they have limited numbers and reject you at the door after saying over the phone " just come anytime to use the spa at the 30 euro additionsl charge each" And lastly the tv in room signal doesnt work and wifi is very poor. So not the best 5 star!"

"Pine Cliff is a slightly more expensive accommodation around Algrave, but it's definitely worthwhile. A huge property with many accommodation options, to hotel, suite, apartment etc.. We stayed in a 1 bedroom garden apartment, with full kitchen equipped. We make our own breakfast (breakfast at the hotel is expensive, supermarket just across the hotel entrance. Staff are all friendly and helpful. Clean and beautiful place for a couple retreat. Great for families with baby, too. Downside: Abit out of nowhere but easy access by taxi or Uber. We had to pay extra 20eur plus tax every day, which was not mentioned upon check in. Also, a donation of 1eur was in the receipt (which was fine since its for charity but will be good to let us know before charging). We had room service of 40plus eur + all these extra charges became 80 less euros. Nonetheless, this is a property to go if you can afford for a luxury getaway to spend yourself and your love ones."

"Awful customer service throughout the stay. From being left waiting outside our room for an hour after being told someone was going to bring a spare key to never getting through to the concierge to get a shuttle. It is very expensive and everything is added on extra. They paid for the accommodation before the trip and then they added and extra €800 for an extra night and facility fees which they said was not included in the upfront cost but was never specified until check out."