Hotel Cascais Miragem Health & Spa

"I attended the euroPLX 90 summit at Hotel Cascais Miragem and experienced a shocking lack of professional ethics from management. Due to a duplicate booking error, I was unknowingly booked at two hotels. On the first morning of the event, while I was physically at the Miragem for the summit, the hotel emailed me to say they expected me the night before. I immediately went to the lobby to resolve the administrative error in person. Despite my physical presence and the hotel's own admission that they were "fully booked" (meaning they suffered no loss and likely resold the room), management insisted on charging me a 100% "No-Show" penalty. I offered several "middle ground" solutions, including a credit voucher or 50% penalty, which were all flatly rejected by the management, Deputy Financial Manager cc'ed. For a 5-star hotel to "double-dip" collecting payment from a walk-in guest while extracting a full penalty from a delegate standing in their lobby is definaltely predatory."

"First the good: the location, the spa operated by holmes place, the gym operated by holmes place, the water lounge The bad: room are great but because of the design of the hotel, standard rooms barely get direct sun. From the outside this does not seem possible, but the privacy partitions do block both the sum and most of the sea view. I received a stern no when i asked to move. I was there to recharge, use the spa, gym, water amenities. I didn't want to think about food, so I ordered full board expecting plenty of healthy options (given the name of the hotel). This is not the case. The breakfast is buffet with enough options, but the lunch and dinner menu for full-board guests is a standard three course meal, with limited choices if all well prepared to the standard of a 5 star (nothing to complain about the food, just not health focused). Sure you can negotiate everyday to change something to a much cheaper salad, but 1) you don't get your ROI on what you paid for 2) They are not setup for it. The ugly: I had a laser treatment close by that left my face quite red and swollen. So one day I called to ask if my breakfast (included) could be delivered to my room, and explained the situation, expecting them to charge for the cutlery and service etc. I got another stern no telling me I would have to pay for the breakfast. So no, I do not recommend the Mirage. They are not polite. And I will never book directly to support a hotel. I am convinced they would be more polite if I had booked through booking.com or others."

"Stayed here by myself while my son was at a football camp nearby. Very, very corporatey. Huge, cavernous reception area with perfunctory receptionists. Room was literally fine. Everything ok but no touches of luxury or particular comfort. Slightly old fashioned style. Balcony had a nice view but again was quite bare. The barman in the night bar was exceptionally good and remembered my drink each night. That said, the bar area has zero atmosphere except for one night when there were conference drinks and that night it was horrendously loud. Breakfast was ok. Decent made to order omelettes but nothing changed an iota from day to the next. Fine but uninspiring. Went with my son to the indoor pool one night which was actually the best thing about the hotel. Beautiful pools with great lighting and not many people using. On our final weekend my wife and daughter joined and I moved to the Palacio Estoril. Not even a conversation about which is better. The Palacio is a good couple of levels above. So nothing whatsoever terrible about the Miragem and location is ok, but it’s certainly not one to rave about."