Hyatt Regency Lisbon

"The hotel itself is nice, with modern and clean rooms, a good location, and a decent breakfast. Overall, the stay was comfortable. However, the rooftop bar experience was disappointing. The dress code felt quite inconsistent: my girlfriend was not allowed in wearing flip-flops, but when she changed into a different pair of designer sandals, it suddenly was no problem. To then arrive to the rooftop seeing other guests wearing flipflops. I felt like being on candid camera. Later, a DJ started playing reggaeton music (wether you like this style of music for a cocktailbar is subjective) at such a high volume that we could no longer have a normal conversation. I politely asked whether the volume could be lowered a little, but was told this was “not possible.” When I mentioned to the manager that music should add to the atmosphere rather than make it difficult to enjoy a drink, I was again told it was simply “policy.” Such experience does not deserve 5* in my opinion. It is a shame, because the hotel itself has a lot going for it. But for us, the overly strict and inflexible approach at the rooftop bar took away from the experience."

"Hyatt helped us last minute get 2 nights that were unplanned because another hotel was not suitable. Service in every department was great and I'd return again if in the area. Accommodation and food were both outstanding. Everyone went beyond the normal expectations,"

"We really enjoyed our two nights. Very comfortable and spacious suite. And a special thank you for the guest relations manager, António Trindade, who welcomed us so warmly."