Mercure Lisboa

"Excellent hotel! Beautiful with excellent service!"

"Hi I had service. Excellent customer support from Vishnu and kirsh."

"We were recently in London on holiday and had a less than great experience at the Roseate House. First with the good, the hotel is in a great location, close to Paddington Station and Hyde Park. Unfortunately, on to the less than good. Our room was unbearable HOT. It was during record highs in London, but we specifically choose this Roseate House because it offered air conditioning. Had it not been listed as a amenity we would have stayed elsewhere. EVERY single day we told the front desk staff that our room was horribly hot. We told multiple members and were given no help. Finally on the last day of our stay a staff member offered "to check" our air conditioning. Low and behold the AC was non-functional. They moved to another room and we finally had our first good night of sleep. Accidents happen and machines break down, but it is how you deal with these things, that determines you are in a luxury hotel and treated as a welcomed guest. They apologized nicely and said they would "make it right". They have not done so. We were offered an upgraded room our next stay--- we live in the US, so who knows when/if we'll ever be back. We paid to sleep comfortably for 4 nights and had precisely on good night of rest. The hotel offered zero monetary compensation. I would definitely avoid this hotel and not recommend."