Novotel Lisboa

"Bad hotel experience. They have currently got renovations going on. Understand hotel nee that but no notice given on booking or before arrival.(booked via the accor group) Room is to be fair decent but shower leaks water onto floor as the sealant around the shower is not done well and some parts have sealant missing this will be a problem for the hotel in the future.so we had to use a towel to wipe the floor. When wanting to refresh the towels we placed the towels on floor as requested in order to get fresh towels but housekeeping just hung the wet towels back on the towel rack instead of replacing then . Ok just requested more that night from front desk and they were sent to the room. . A free bottle of Water was provided for only the 1st night, we were staying multiple nights. I asked at reception after no bottled water was provided the second day and told it was only for the 1st night , they said I had to purchase water, but only noticed on checking out there was a water dispenser opposite reception. Why did they not mention this when i asked about water is beyond me.. Another evening on return to hotel we had no toilet paper left by housekeeping and no coffee. Again had to request. Got 1 toilet roll and 2 coffee sachets. I normally always leave a tip for housekeeping but this time the service was so bad I did not. Gym not open due to renovation. Pool was open but no bath robes or slippers are provided in room so need to dress to go to pool.this is just to let you know best to bring some sandals with you . There were a few other issues but I dont want to make this a long review but I would not rate this a 4 star hotel. hopefully when the renovation is finished they can retrain their staff and provide a better service."

"I had a very pleasant stay at Novotel Lisboa. Everything was clean, well maintained, and very comfortable throughout our visit. The location is convenient, with easy access to public transport—about 10 minutes by metro or just 3 minutes by bus, making it simple to get around the city. The staff were extremely kind, friendly, and always ready to help, which made the experience even more enjoyable. It’s a perfect choice for families who appreciate peace and quiet. Overall, it was a perfect stay and I would gladly return!"

"Currently having renovations done which means reception has moved, the gym is out of use and areas are under construction. There was no warning about this prior to arriving. The room is clean and modern but considering we booked for 3 people they didnt give us enough pillows. We had to turn the fridge on ourselves (which it doesnt tell you), the room amenities (tea and coffee) is lacking and not always topped up, and theres no welcome pack/information such as reception phone number. Location is good, easy to walk to places and the sightseeing bus has a stop on the same road. Didnt use the pool but it does look tired. Its not a horrible hotel at all, but I wouldn't stay again."