Real Palacio

"We booked this as a 5 star hotel but what we found was barely even 4 star standard. Staff who seemed indifferent and even switched off, a very ordinary room that housekeeping cleaned but always missed something; a Spa that I visited at 6.30pm to find the Sauna cold - despite a 7pm advertised closing time. Breakfast buffet was good but again, staff were cold and disinterested. A bottle of water in the room nightly was welcome. A strange one - a shortage of English Breakfast tea! Staff blamed the supplier. I suggested trying the local supermarket. We had some the next morning. Altogether a disappointing experience. I'm assuming a disinvestment or even a planned sale - it's the only thing that can explain such low mood amongst the staff. A final point - calling an uber from the lobby gives a pick up point 100 meters away on a different road."

"We enjoyed our stay at Hotel Real Palacio. We stayed on the bottom floor which was great…..no elevators or stairs. Very nice people at the reception desk. The hotel was clean and in a convenient location. We’d stay there again."

"Stopped at the Real Palacio as part of an Easyjet holiday. The hotel is ideally situated within a 5 minute walk to the Sao Sebastiao Metro which goes straight to the Praca do Comercio where you can then catch a tram (E15) to the Belem district. You can also catch the red line from Sao Sebastiao straight to the airport. Taxi to the Matt Museum (Belem area) costs 15 Euro. There are also numerous cafes, restaurants, and supermarkets and a park within the immediate vicinity. Also check out the Banksy Museum, again a short 5 minute walk down the road. The hotel holds a five star due to is amenities including restaurant, sports bar, outdoor terrace, function rooms, gym/sauna, breakfast room, and parking. We did not use the hotels restaurant but we did have a breakfast at a cost of 15 Euros each that consisted of English/continental options with fruit juices and coffees/teas but was a bit crowded for our liking. Our room (522- standard) was spacious enough and clean with housekeeping changing the linen and towels everyday and facilities included hairdryer, safe, toiletries, minibar, desk and ample closet/draw space. The hotel was constantly key clean and smelt fresh as you came in through the main entrance. Staff were friendly, polite, and informative throughout our stay with excellent customer service. I would recommend the Hotel and would stay here again if I returned to Lisbon."