Golden Residence Hotel

"The Golden Residence was really a great choice for our days in Funchal. The location is great, on the edge of a cliff near the waterfront with some great sea views up and down the coast. There are plenty of good restaurants and shops within 5 minutes’ walk of the hotel, and about 15 minutes’ drive to the old city. Our room was huge, bright and airy – plenty of space to spread out. We even had a small and very basic kitchenette which was a nice bonus. We had a nice balcony with great views over the pool area and with views out to the sea and beach. The room was not modern by any means, definitely in need of an upgrade, but clean and comfortable nonetheless. The breakfast buffet was excellent, especially eating it out by the pool. The gym was not very good, a bit disappointing. Some of the weight lifting gear I had never seen before and I’ve been lifting for more than 40 years!! It was pretty much unusable, and we decided not to have any workouts there. Really in need of an upgrade. Overall – a great stay and we would definitely recommend it to other travelers."

"Arrived on package at 12. Told room would be ready at 2 so dragged family back out of the pool for 2pm check in, room not available. Reception staff rude and lie about check in time. Ruined start of the holiday."

"Overpriced corporate hotel with broken facilities and false advertising ! We checked into hotel following a fab 4 day trip around Madiera and booked it as a little treat. We had an adventure holiday and wanted a hotel with sauna , jacuzzi and steam and it advertised a Turkish bath from 5pm each evening. So thought it would be a perfect option after hiking in Madiera. The first day we checked in we were not told that the facilities were out of order and after a day in Funchal we came back to use the hotel facilities to be sorely be disappointed that the indoor facilities were out of order. I went to reception to let them know about my disappointment and they advised a manager would contact me. I got a missed call 3 hours later with no follow up. I went to reception the following morning to see what was the resolution to the poor service to be handed a ‘honey cake’ for my inconvenience. I sent a email to the management of the hotel to lodge a formal complaint and asked for them to respond before my departure from the hotel. No Response! Upon check out we were handed the honey cake 🍰 but I asked to speak to a manager. The receptionist advised that the Manager was on Teams call and couldn’t come and speak with me face to face. This aside the price of this hotel for nights was overpriced and not worth it with this level of poor customer service."