Ocean Gardens

"Hi the positive of this hotel is the staff especially Connie, lovely view of the sea but unfortunately there is a road outside the hotel (see photo) so you could not sit out there because all you could hear was traffic. Swimming pool had green at the bottom in the corners, sunbeds were stained and one ripped, so it looks neglected There is nowhere to dry swimming costumes on balcony, the hotel do provide pool towels. You cannot walk down road as there is no pavements but they have a good bus service to town. They have a bus from the hotel but only in the week and last one from hotel is around 5 Pool bar was not open and if people went into hotel and brought the drinks up to the pool they would still be there the next day. No entertainment except 1 night a week of traditional dancing, but that didn't bother us But as we went into town most night as the food in the hotel was ok (big portions), but expensive and there is more choice in the town. Room was clean apart from makeup on curtain but it was shabby (see pictures), bed comfy. Breakfast was ok, nice bread but pancakes were supermarket so not made fresh in the hotel so little rubbery. this hotel is not a 4 star hotel."

"Nice hotel with good views over the bay of Funchal. 3 free shuttle buses each way and regular buses costing 1.95 euros each way. Breakfast is good. Pleasant and friendly staff. Good rooftop pool. Quiet at the moment but early in the season. Bedrooms excellent in annex with wonderful sea view balcony."

"Returned from spending Christmas 2024/New Year 2025. The hotel listed as 4 star yet simple little things have you wonder the rating. There was no hospitality tray so more or less after breakfast there's nothing. Breakfast tables not laid out and tables not cleared until you leave. Breakfast a good variety but always warm/cold. No Christmas feel to the hotel at all, seperate dining area was lovely laid out but in no way for residents outside guests only. There was also a bar within this part of the hotel but was never once opened for residents. Never used the onsite restaurant but from others heard not up to scratch. There was a tiny bar within there but closed at 10.30 if not before and actually put all lights on while we were sitting with another couple!. New Year, disappointing again seemed to cater for outside guests or if we were willing to pay well over the odds to be part of this over and above the expense of going there in the first place. Just before midnight those from this event went up to pool area. Where we had gone no alternative bar in restaurant reluctant to serve us and when they did price was doubled. The only positive thing was the beautiful view from the pool area (never had the pleasure of using as water freezing and no cleaning of the pool was ever done, bar there was also closed the whole time, even though in brochure it give bar opening times summer/winter). The fireworks display was amazing and I can see how they have won awards (the town itself, not the hotel). The hotel very much out the way albeit they say shops/restaurants within walking distance! Courtesy bus to town mon-fri book day before only ever used once. Local bus 39 at a cost of 2 euros or buy weekly ticket. Only thing the last one left Central at 9.30pm. There was other buses that if you held hand out would stop but I believe you not able to use weekly ticket. The town funchal itself has a lot of lovely restaurants and the things they had on for Christmas were amazing. We done a few trips and the cable car. We have for the last 4 years gone away for this period but sadly will not return to this hotel."