AC Porto

"Located slightly away from downtown Porto, but with good connectivity to the city. The lobby was not very large, but check-in was fairly quick. However, post that it was a bit funny! To get the wifi details, we had to fill in some forms. I had booked 2 rooms, and I scribbled something on both - the receptionist did not even bother to read what I'd written, but gave me the wifi details! Wonder why they introduced this (what I felt was a waste) system. The rooms were average-sized with a workdesk and a recliner chair. No kettle or ironing board provided. There was a minibar in the room. My room faced the expressway, but there was no noise or disturbance. The lighting in the room was very good - I really like it when hotel rooms are well-lit and not shadowy! The bath area was spacious, but with minimal toiletries. The wifi was a bit funny - every now and then, the wifi on my phone would stop working, and I would have to log in again. Bit of a headache. Breakfast was on the 1st floor and opened only at 7 sharp. To enter, you had to give your name and room number to the staff - showing the key card alone did not work! Not much of a spread."

"I am staying at the ac hotel in Porto for 2 nights. I was traveling with a tour group. Because I have a gold elite status, I asked whether I could have an additional bottle of water. The receptionist flatly refused. Then it turns out that the coffee maker and the tea/coffee is missing in the room. I called the receptionist, and he rudely said you don't get it in your room. In other words because we traveled with a tour, they decided to remove the coffee maker and give guest no ability to heat up the water and make tea or coffee. I asked to speak with manager He said there's none, then I asked to.speak with the duty manager. He said that wasn't possible. My conclusion is that this hotel has no desire to give customer service. It is extremely disappointing to see a Marriott hotel like this. Even though the room is clean, this kind of hotel staff behavior is not acceptable at any Marriott I have never stayed in a hotel that doesn't offer any coffee or tea maker, even the cheapest hotel like Hilton garden inn or holiday inn Express would have it. I decided to give this hotel one star so that they will correct their behavior. I urge strongly that Marriott audits this hotel because they do not satisfy the standards that Marriott guests are accustomed to."

"This hotel is located out of the main city, with a metro station a short 5 mins walk from walk away. It is literally in the shadow of the Dragao stadium (Porto FC) so for a match it’s absolutely ideal. It’s also walking distance to the suburban trains from Contumil. The hotel itself is fine - for elite members (I am Titanium) you only get a food/drink credit, not free breakfast, and this amount won’t cover breakfast completely. Also the breakfast only started at 7am (and actually was a bit later than that) so if you need to make a fast start be aware. We were upgraded to a suite which was very spacious, and as you’d expect all he room facilities worked well. Overall a good choice."