Carris Porto Ribeira

"Arrived late afternoon from Lisbon. Check in went well, accommodation to be paid for - I was a little shocked at €400 per night ( later checked booking.com and same room half this.) Lack of ambiance to reception area and thought this would change as we moved towards bar/rooms - sadly it did not. Yes we had a view of the river but could not sit out on standing only balcony. Allowed 1 cup of coffee per guest per day then additional €2 - no milk for tea/coffee available. Lovely fresh linen on an incredibly hard bed - woke up with more aches and pains - just what you needed for a day of walking, resorted to the sofa. Requested a sewing kit - told did not have, no apologies. To top it all had an Aperol one afternoon and menu states €11 but then charged €14 Poor breakfast - bread not replenished, fruit looked bruised and coffee in flask cold when asked for more was told finished/ this was 10am. Overall not a great stay the hotel lacks ambiance and the comfort level is poor - still no clearer why we paid such an exorbitant nightly rate."

"The hotel has a great location, easy to get to from the airport with a good selection of restaurants, small super markets and historical buildings to visit nearby and close to the river. Our room was pleasant, quiet, the bathroom was modern and clean, there was a safe and wardrobe with hanging space. Also tea and coffee making in the room but no complimentary water - for a 4* hotel this should be offered as standard. There was a good selection of most European breakfast items, something for most folk - not the best (or the worse breakfast spread). Whilst they didn't advertise cooking eggs to order, I did ask during our stay for an omelette and this was cooked for me. There is a very small gym. The reception area was very pleasant and modern - the staff were always very helpful and polite. There is a charge for left luggage - something which is a new idea for us and again not what you would expect from a 4* hotel."

"Extremely noisy room, it was like the window was open, revving motorbikes in early hours of the morning, car horns blowing constant noise, bin lorries at 2 and 4 am, it’s like being in Ibiza! Convenient- yes but restaurants overpriced and not that good! Better to eat further from river! Hotel NOT 4 star, dated, grubby unfriendly staff, breakfast just ok!"