Los Alamos

"Very nice hotel, let down by the reception where the gentleman stated we were no longer guests in the Hotel on checkout and as such we couldn't leave our bags in the secure baggage room !"

"Stayed in the Apartment to the Hotel was clean plenty of space lacked a Toaster considering it is Self catering Negative all Entertainment was only for the locals not for British Tourists Bar Staff not very Friendly when we checked out the Gentleman at Front Desk was rude would not stay here again."

"I'm now sat up all night because the reckless cleaner never told anyone she ripped my cpap machine across the room when making up the bed. Receptionist agreed to order a new pipe from a medical centre, three more sleepless nights. Receptionist refused to replace the split mask so the machine didn't work for the week we were there. Wondering where he took his medical degree?? Another receptionist lied and told me they ordered the mask, they admitted later they didn't. Another staff member abused me to my wife because I was shouting, yes, I was, at their arrogance and incompetence. REALLY?? They don't want you to sleep here. Been annoyed by a deep low frequency vibration through the building all night. It's 4am and I gave up and had a walk around. There's a huge exhaust pipe coming out of the ground and the diesel pool heaters been running since about midnight. Deafening down there. Unbelievable. No entertainment unless you're 70+ and Spanish. Food I wouldn't serve our dog! Cheapest sausage and bacon I've ever seen. Final straw... We were out early to catch our coach to the airport, waited upto an hour and nothing. Went back into the hotel to be told by another dim receptionist that they had a change of pick up time for us but it didn't occur to them to tell us. On purpose?? Made SIX calls to the manager today and were met with lies again, she had no intention of speaking to us. The bank will sort this hotel out now."