ALEGRIA Plaza Paris & Spa

"We had a great stay at this hotel until checkout day, which completely ruined the experience. The location was good, and up until the final day we had no major issues. After checking out around 11am, the hotel allowed us to store our luggage in their supposedly “locked” luggage room while we waited for our airport transfer and sat by the pool. Around two hours later, we returned to discover that both of our medium/large suitcases had been stolen. When we informed staff, we were immediately met with denial and repeatedly told this was “impossible” because the room is supposedly locked whenever guests enter and exit. Despite there being CCTV cameras clearly covering the luggage room and lobby area, staff were extremely reluctant to review footage or allow anyone else to see it. The most frustrating part was the hotel’s response afterwards. They did not encourage us to contact the police and instead claimed they would handle it themselves. During multiple phone calls afterwards, staff repeatedly suggested that “friends must be playing a prank” on us - despite us travelling alone as a couple, not socialising with anyone during the holiday, and making it very clear we knew nobody at the hotel. Jet2 later informed us that their representative was also refused access to CCTV footage unless requested directly by police. However, as far as we are aware, the hotel never contacted the police themselves or took any meaningful action while we were there. Because we had a flight to catch, we were forced to leave for the airport with only our beach towels and hand luggage. In total we lost around €160 in cash and approximately £2,000–£3,000 worth of clothes, jewellery, and sentimental belongings. What makes this especially disappointing is that we had genuinely enjoyed the holiday prior to this incident. Unfortunately, the dismissive attitude from staff and management afterwards made us feel unsupported and almost as though the situation was being brushed aside rather than properly investigated. Based on our experience, we would not stay here again or recommend leaving valuables in the hotel’s luggage storage facilities."

"Location was good. Room was ok. The street noise is horrendous, you won’t get any sleep and rooms are paper thin. The bed is like sleeping on an ironing board. We were also woken up at 7am by someone banging the hell out of next doors room as someone had locked themselves in!? The staff some quite rude, not all of them though. The breakfast was utterly disgusting, eggs cooked to the death, everything was cold. Only hot thing was the fried eggs station but there is never any staff around to know if you even have to site down. Anyone can walk in from outside and probably have breakfast if they tried. Also we paid for a ‘double room’ and got 3 single beds. ‘2 pushed together’"

"Although this hotel is located in a good location for the beach area it is very hemmed in with narrow streets surrounding it and no parking. The hotel parking is quite pricey and you can't reserve this in advance so it's a lottery. There are public parking garages available but they are expensive which makes for a costly time on top of your holiday cost. The bus station is not far away so if possible go by bus rather than take a car. Goodness only knows what it's like in the summer as my trip was off season and there was so much traffic everywhere. The hotel staff were friendly and overall the hotel was clean and comfortable."