ALEGRIA Maripins

"The hotel experience fell significantly below an acceptable standard. From arrival, there was a complete lack of basic orientation or induction. No information was provided regarding what was included in the stay, meal times, or check-out procedures. This created unnecessary confusion and reflects poor guest management. The overall standard of customer service was also disappointing. Staff were generally unengaged and unfriendly, with little effort made to create a welcoming environment. The hotel did not present as family-friendly. Throughout the stay, large groups of teenage football teams were accommodated, frequently dominating shared spaces. On one occasion, approximately twenty teenagers occupied the pool area, behaving in a disruptive and unsafe manner—diving in repeatedly and using a ball without supervision or intervention from staff. There were further concerns regarding the management of public versus guest access. It appeared that the hotel permitted external visitors at weekends. On arrival, a large group (circa 15 people with children) occupied all sunbeds for the day and later left in the evening without luggage, strongly suggesting they were not residents. This significantly reduced availability for paying guests. The pool is in the shade until nearly 10.30am and the shade returns around 3pm. Additionally, there was a clear disparity in service standards. Guests on the all-inclusive package were not offered table service for drinks, while those paying ad hoc received preferential treatment. This is both inconsistent and unacceptable. Noise and inappropriate behaviour were also not managed. On one morning, a guest brought a large speaker to the poolside at approximately 9:30am and began drinking with a group. No action was taken by hotel staff to address this disruption. Because we received no information about check-out time, a cleaner knocked on our door and advised they needed the room back within 10 minutes and so it was a rush to pack up to leave."

"The Rooms not what you see on the website, we vê booked half board but we been eating whole week outside of the hotel in some resturants because the food was horrible, i have been sick from the very first day .Because the chiken steaks was raw and not cooked properly .Eggs in the morning was from day before boiled twice also the bread mini baguttes was from day befor ,over all we had worse holiday ever ."

"I love this hotel , it’s very safe and the staff are very kind , I spent 3 nights in 108 , a quiet room , the food was delicious and varied , if you like English food there’s not much of it which is good , the cleaning is high standard , the all inclusive package is excellent !! Thank you so much"