Servigroup Galua

"We recently stayed at this hotel and found it to be very clean, with friendly and helpful reception staff. The pool area was lovely, and the beaches nearby were absolutely beautiful, which made for a relaxing holiday. However, there were several things that left us disappointed. For a four-star hotel, we found it unacceptable that there was no kettle in the room. When we asked about getting hot water, the receptionist advised us to go to the bar. Even one member of staff commented that they didn't understand why there were no kettles and suggested that we mention it on TripAdvisor. Another issue was the lack of milk available. As there were no nearby shops, we expected the hotel to provide some basic essentials, but someone attempted to charge us €2.25 for a tiny jug of milk, which we thought was disgraceful. In our experience, these are basic amenities that should be included, especially in a four-star hotel. Although the hotel was clean, it felt quite run down and could really do with a facelift. The facilities and decor no longer reflect the standard we would expect from a four-star property. Overall, while we appreciated the friendliness of the reception staff and enjoyed the beautiful surroundings and pool area, we wouldn't choose to stay here again because of the issues mentioned above."

"We really enjoyed a 7 night stay with B&B and dinner in the evenings. This must be the cleanest hotel we have ever stayed in. All staff were really friendly and efficient. The food was up there with the best we have ever had on a half board basis. A great selection at breakfast to suit everyone and a wide variety of choice for the evening dinner, all of an excellent quality and taste. The food was also hot at dinner which is often a failing at other hotels. The pool area and pool bar also excellent. Would definitely recommend."

"As usual, just like in the past 13 years, our stay at our favorite hotel — Servigroup La Zenia — was a true delight and gave us immense moments of satisfaction. The excellent quality of the welcome, the allocation of the requested room (815 — which we would also like to be assigned for the reservation made yesterday for the period April 15–19, 2026 — Booking reference: 1276576; Membership number: 70546), the variety and quality of the restaurant services — all of these contributed to a memorable experience, for which we thank you sincerely. However, if we may allow ourselves to offer a few suggestions: it is sad to notice that, year after year, the attention paid to details has diminished considerably. There are no longer shoehorns available, nor is there the small souvenir (a mug with the Servigroup logo or a bag with the same logo). It is certainly understandable that you may invoke cost-saving reasons, but these amounts are easily recovered by a slight increase in tariffs, which is perfectly reasonable. Practically, it’s just a few euros. Regarding the absence of coupons for a spa session, we are confident this was an accident. Once again, we wholeheartedly thank you for the extraordinary experience we had during our visit, which gave us the utmost satisfaction. The star rating we give you is 5 Stars (super), as well as the quantifiable rating: 9.9/10.0. We look forward to seeing you again with the same pleasure on April 15, 2026. Best wishes!"