H10 Estepona Palace

"My wife and I booked this hotel through Tui and opted for a Privilege room because it had a full sea view. Our Privilege room lived up to our expectations with modern facilities and wonderful views extending over to Gibraltar and North Africa. However the Privilege title came with much more,including a special lounge with free refreshments, a private sundeck again with refreshments and the option to have breakfast in the a la Carte restaurant. You also have your own Privilege check in desk where we were greeted by Diana who was extremely friendly and helpful throughout our stay. We can't agree with some comments that the hotel is in need of refurbishment as we found it quite impressive, clean and as it's name implies "palacial". The pool and garden area is kept clean and well tended and there are floral displays throughout. If there was one negative it was with the food at dinner which was not the best that we have experienced. Saying that, there was adequate choice and a good freshly cooked meat and fish area. In summary you won't starve! As previously stated we were able to opt for breakfast in the a la Carte restaurant (Thalassa) which was a lovely setting. However this closed at 7pm and it would have have made a really good alternative for later dining. At previous hotels we have stayed at we have been given the opportunity to dine at least once during our stay in an a la Carte restaurant and we think this a missed opportunity by the hotel. Therefore our dining experience is the reason we have given 4 and not 5 stars. Overall however, an extremely enjoyable holiday."

"Writing this on out final day. We stayed in room 567, a spacious room with big balcony and a gorgeous view. The staff were friendly & our room was provided daily with bottles of water and chocolates. Food was lovely, we never had a bad meal. I particularly liked the chicken breast served at dinner & the soya bread served at breakfast was always tasty. I really liked the added touch of getting to watch the chefs prepare some of the food. I also loved the non alcoholic Strawberry Colada that was served in the lobby bar. Overall, we had an amazing experience, and I'm personally sad to be leaving!"

"Found glass in a food when having a pizza at the pool bar I bit into it , relised it was sharp a peice green glass was inside it , costumer service came asked if we would like more food naturally we declined. We asked to see the manager she looked embarrassed and said he probably won’t see you I said ok I contact head office this should be an incident for your business there’s lots of children eating these pizza she just said I know . The place is tired the staff are sadly flogged to death it’s quite upsetting to see , we were taking our glasses back to the bar to help and our plates to the middle station I spoke to a lot of staff they said the new manager has cut the work force over half in the last year but they need the job , it’s clearly compromising the staffs well being and the standard of the hotel , food was cold and same each night , your out of it in location no bars near by a 20 mins walk to the nearest one . Pillows like bags cotton wool towels shabby grey we def won’t be back they have amazing air b& b near by far superior good luck"