Hotel Eurosalou and Spa

"Arrived may 26 for 5 nights b&b . Our room stank toilet was awful had to keep bathroom door closed. Food not the best at all restaurant staff rude and miserable no early breakfast on departure day offered a picnic breakfast!! Bar cues awful!! Didn't even get served only 1 staff member on location not the best at least a good 20 min walk to busier area and 10 / 15 min walk to beach . Glad we were only therr for 5 night & only b& b . This hotel is not value for money at all . Pool always shaded by a huge wall not shown in pics limited sun bed area ."

"I’ve just arrived back from a 3 night stay here. Overall the hotel is in a good location, and is clean and modern but we were left disappointed by our experience. We were staying bed and breakfast as our aim was to eat out in the day time and evening. However, one of these days we had a lazy day and headed back to the hotel for lunch around 3.15pm to order from the snack menu. After queuing for around 15 minutes (the bar was always understaffed) I reached the front to place my order. I ordered two drinks and tried to order food and was rudely and abruptly met with ‘no’. Given the lady infront of me had just ordered multiple items from the snack menti I was confused by this, so asked again to be met with ‘food only for all inclusive, you drinks only’. So, I was only allowed to order and pay for drinks, and was not allowed to order or pay for snacks. The kitchen was open, as they were taking made to order snack orders for all inconvenient guests, the tills were working as they took payment for the drinks I ordered so I’m left completely confused as to why I was unable to order and pay for food. There are no signs or information anywhere at all advising that this is a rule. It literally makes no sense?! Due to the time of day, it being siesta time where all of the cafes etc are closed for hours, I was left to go to the supermarket over the road for a bag of crisps. I have raised this with the hotel via a message to give them opportunity to respond but have so far received no feedback. The showers were also disappointing, both me and husband had uncomfortable experiences whilst showering when we were unexpectedly showered with scalding hot water unexpectedly, multiple times. This would be dangerous it it was a child/elderly person or anyone with mobility issues etc. The pool area is nice but unfortunately the pool spends the majority of its day completely shaded and is freezing cold. There is also a lack of sun beds for her amount of rooms"

"Got to Eurosalou and spa hotel on 16th May for 3 weeks very nice boy checked us in our flight was delayed one and a half hours weren't offered any food. Food really cold asked if they had a microwave in Spanish didn't understand found it a few days in a corner of dinning room don't like food heated in micro especially onion rings so that happened every meal. Nightly entertainment appalling best thing kids entertainment there was karaoke bingo spanish dancers on Saturday nothing else very disappointing other hotels we have been to always good entertainment this is a nightmare holiday now to crown it all we are sitting in hotel absolutely freezing and I do mean freezing everyone getting dressed up then going up to there room to get jumpers and jackets it is that cold. Went to reception to complain about air conditioning said they would speak to someone about it but next night the same don't know if anyone else has complained but I am going back tomorrow to complain again see if it works complaining for the second time don't hold out much hope worst and coldest hotel we have ever been in bar and restaurant and we still have over a week and a half left of our holiday. Hope management read this and do something about it before our holiday ends on the 6th of June or before we end up with phnemononia so management take note"