Eurostars Las Salinas

"Fantastic hotel but a party of 6 of us arrived with 2 disabled people .On arrival we discovered there was no available toilets on the ground floor due to restaurant being refurbished .We enquired a few times with the receptionist that there must be a toilet on ground floor for people with disability. She said no so we had to go up a lift and a Walt to the pools toilet . On checking out we asked where we could our cases ,the same girl opened the door to the luggage room ,where we seen 2 disability toilets with shower when confronted she said oh they only opened these today .After a full week of us struggling being there .The girl who told us there was non and the older woman on reception needs to Learn manners . I left a pair of jeans and an outfit in 278 and when realised was told they weren't there ? The cleaner said they weren't there there must've been . In itself the staff elsewhere in hotel were great ."

"Still here - not at all impressed - 2 older people, one in a wheelchair, told by receptionist that unless we provided a debit/credit card she could not continue to check us in - explained we pay cash as we go but she till refused to continue check in - I asked what was the position if I did not have a card and she said she would not continue check in so I reluctantly supplied a global money card that has a very small balance for emergencies, she said that the card was required to cover any damage we may cause! - really unimpressed it was 10pm and if I had not produced the card where would we have slept? - Liking Fuerteventura , first visit, not liking this hotel at all - would come back to the resort but not the hotel - it is dated - the "adapted room" only has toilet rails and 1 handrail in the shower - nothing else is adapted, the balcony is inaccessible with the wheelchair and the whole hotel is dated and a bit drab - staff are very hit and miss either really great and helpful or have absolutely no customer service skills at all - nothing in between, sad because the location is lovely, the resort is lovely but the hotel is very definitely not, food is ok, nothing to write home about but if you are a late arrival expect luke warm left overs very disappointing certainly does not live up to the images which must have been taken a long time agao"

"I’m still here (Eurostars Las Salinas) as I write this review. Unfortunately this has been the worst hotel experience I’ve had. The pictures may look good but the hall ways are very dark and dated. The food was very disappointing. Very limited options and food was always cold. There is not much for children to do other than play in the pool. There is a small play room but that’s more for toddlers. Entertainment is only at 9pm at night and have nothing that children can get involved in. The pictures look good but don’t let that fool you. I had an upset stomach within an hour of being here as they were serving Luke warm food to people that arrived late. Fuerteventura is nice nice place but this hotel is certainly not."