SBH Costa Calma Palace

"loved the location and stunning foyer. Food was great and really enjoyed the week until the last day. We were spoken to very rudely in the dining room by a waitress, who questioned our right to be there and in front of other customers. After 2 e mails to the management , I have not even received and acknowledgment or an apology. This to me is common courtesy. I had no intention of putting this onto Trip Advisor, but feel I am being ignored. Such a shame after a lovely week."

"There is a lot to like about this place but also, unfortunately, a lot to beware of, some of it in the "health and safety category." When it was first opened I am sure it was all glitz and glamour but now it suffers badly through lack of investment by the owners. PROS - prime position overlooking a white sandy beach and frontline to the ocean - for the money, very good food with lots of variety and cooked in front of you - comfortable beds - large, glamourous pool area with plenty of space for sunloungers - hard working and genrally responsive staff trying to do the best for guests CONS - outside walkway from reception to rooms with absolutely no night lighting. Imagine navigating this 4 floors above ground with no protection. - Poor lift maintenance. A piece of metal pipe approx one metre long fell on my daughter in the lift - we used the stairs after that! - Faulty room air conditioning which broke down twice in four days. - Frayed webbing on some sunloungers making them unusable. - The marble vanity in the Ladies on the main entrance floor held together with three very large vices. In my view, These are not small issues. It is a great pity that under-investment has left such a beautiful building in such a sad state."

"Fabulous hotel! Rooms were very spacious with sunbeds on the balcony. Lovely and clean (room staff were amazing). Food was incredible, huge amount of choice every day - if you couldn't find something to eat then that's a reflection on you as a person! The waiters all worked incredibly hard every meal time and were a pleasure to be around, always working with a smile and so helpful. The restaurant staff/chefs were also friendly and chatty. The pool temperatures were a little cold but very clean, always plenty of sunbeds to choose from. My only small criticism was the beach was inaccessible for anyone with limited mobility. Also, there didnt seen to be many excursions with pick up from the hotel. That said, I would definitely recommend this hotel for a relaxation holiday. Would 💯% return."