Servatur Hartaguna

"We had a wonderful stay at Servatur Hartaguna as two couples aged 25–35. The rooms and shared areas were modern, clean, and well maintained, with room cleaning provided five days a week. All staff were excellent throughout our stay, from reception to the bar and housekeeping teams. The bar offered a snack menu with plenty of choice for breakfast and lunch, along with a wide selection of drinks. There was also a daily happy hour from 12–1pm. The bar opens at 10am and closes at 5pm. We enjoyed pizza, sandwiches, hot dogs, Tropical beer, Canarias Tropical cocktail, and Mango Daquiris (cocktails and mocktails) from the bar. There were no issues with sunbed wars, and the atmosphere was very peaceful. A great spot for sun all day long. The pool and whirlpool were quite cold, but perfect for cooling off in the heat. The hotel is set on a hill with a number of steps down to the resort, so it may not be suitable for anyone with mobility issues. We personally enjoyed the walk down and took taxis back up in the evenings, which were under €4 each time. There is also a taxi rank opposite the hotel if you prefer to travel down. There is a hotel supermarket in the nearby Montebello hotel, which we used once for bottled water, but most of our shopping for breakfast and snacks was done at Spar and HiperDino in the main part of Puerto Rico. We would definitely recommend paying for a sea view room. We also got lucky and had a lovely view over the pool area. We usually go for all-inclusive holidays (and always choose Servatur when staying in Gran Canaria), but if we were to do self-catering again, we would happily return to Hartaguna."

"Our 2nd visit as we enjoyed so much previously. Slightly disappointed that the Hotel could not provide the room we'd asked for, prior to arrival,especially as it did not seem fully occupied. Room allocated was still OK, just not what we would have liked. As always, the cleaners do an outstanding job & all staff are friendly & helpful. Never an issue getting a sunbed (we only used them in the afternoons & plenty avaliable). Not sure why some guests felt the need to put their towels on the round beds(poolside)at ridiclous-o-clock every day. Totally unfair on the staff that clean the loungers, beds, pool etc every day. At least, for sanitary reasons, let them clean the beds before you lay down your towels as proof of 'ownership'. Very selfish for those guests who may have liked the experience of using those beds. If I was management, I would remove your towels & put them in reception so you would have to go shame faced to collect them! Please be aware - the Rocamar hotel immediately next door is undergoing some renovation work. Drilling, banging etc every a/noon we spent poolside ( & a crane dropping supplies in one morning)Jet2 apologised & compensated us. Said they had only just been informed & said work will continue into May/June but Hartaguna were not entirely sure themselves ? Check out the Internet- it's says it's a much longer job so who to believe? Tour operators should be flagging this prior to taking bookings. We will be back in this location in 6 weeks but sadly not here as being next to building works noise is not what we come on holiday for."

"Staying as I wright this review , these apartments are a hidden gem ! Spotlessly clean staff so friendly especially reception staff pool area superb no sun bed wars just perfect looking now while I am hear to come back again this year Thank you to the hotel for a wonderful time"