Bull Costa Canaria & Spa

"Would like to know why the 6.30 dinner guest are greeted with a guard of honour from the waiting staff , and the 7.30 dinner guest get no guard of honour an the odd nod ."

"This has been our second time at this hotel which has a nice friendly feel with plenty of varied activities bringing people together. The staff are generally friendly with particular note for the animation team. The pool attendants kept the area organised and extremely tidy. The gardens are well maintained and the restaurant food was good quality and varied. We have seen however a decline in standards which has spoilt our experience this time. We won a bottle cava from one of the activities which we obtained from the pool bar which we then took into the restaurant. However, when we took it into the restaurant that night, the wine waiter got very irate allowing it to break into an argument with him saying the bottle should have been obtained from the restaurant not the pool bar. This rule is not stated anywhere and what difference does it make to the hotel where we obtained the cava from? The general fabric of the hotel has declined including the swimming pool paint lifting off the floor: garden pathways lifting up causing trip hazards and the breaking up of the shuffleboard game area rendering that as difficult to play on. Many cockroaches were found around the sun terraces at night particularly around the ping pong table area where there were too many to count. Insufficient staffing around the evening entertainment areas, so despite being on a fully inclusive, you cannot easily obtain a drink. I don’t understand that if you’re wearing a green all inclusive wrist band, that when ordering a drink, you have to disclose your room number too. This new policy undermines the security of the place by sharing with guests sitting in the immediate vicinity that your room is unoccupied!!"

"Made a visit to this hotel. However the hotel staff were rude and dismissive. They refused to allow a 5 year old very very well behaved child to send a post card to her school for a school project. Staff had no compassion despite the hotel reception area being completely empty. Post box it to the right as you enter. However your not allowed to make the 5 steps required to get to it. Would rather see a 5 year old child cry at the thought of her not completing her school project as a cost of making a 30 second exception to the adult only rule. Not one ounce of humanity."