Sercotel Gran Hotel Luna de Granada

"We had a studio in the "Apartamentos Luna Suites Granada", which was large, comfortable and had a good range of amenities. It was also well-priced. I disliked the shower, which was in the bath and screen leaked. But that was my only real gripe with the room. The parking was traditionally Spanish: tight parking spaces and confusing signs. However, the parking is directly below the hotel and so very convenient. It is also easy to find and access. Getting into our apartment was a bit of a mission. We were supposed to have received a code to get in the door, but we didn't get this, and the buzzer wasn't working either. After a walk around to the main hotel reception, we were soon sorted by the very pleasant (but quite overworked) staff behind the desk. The hotel has a good location in Granada, and it was easy to walk into the centre and to some of the more historic parts."

"This is not a 4-star hotel, more like a 2 or 3-star. Our junior suite was dark, basic, and overlooked the motorway, with constant traffic noise. Housekeeping was poor: empty toiletries on arrival were never refilled during our 6-night stay, and issues like the broken safe, missing toilet paper, no electricity for 2.days, required repeated trips to reception as the phone didn’t work. We chose this hotel specifically for the pool, but it was constantly full of children with no adult-only swim times. As a result, we couldn’t use it, which was very disappointing and ultimately defeats the reason we booked. Food in the bistro was mixed (good burger, bland and overpriced goat dish), so we didn’t return. Positives: convenient for Sierra Nevada, with Hipercor and El Corte Inglés nearby. Overall, disappointing—especially given the pool was the main reason for booking."

"Highly recommend this wonderful clean hotel with exceptional service. The food is the best I have during our week long trip through Spain. The only reason I didn’t give it a 5 star ⭐️ rating is that their Wi-Fi reception is spotty throughout the hotel."