Akeah Hotel Rosamar Ibiza

"Very disappointing stay at Rosamar Ibiza Hotel. There only seemed to be one member of staff on during the daytime when clearly more were needed. Staff communication was poor, there weren’t enough PCs to check guests in properly, and the manager was constantly running around dealing with unhappy customers and being shouted at. Even after politely smiling and saying hello in passing over multiple days, there was never any friendliness back which made the atmosphere feel quite miserable. The room itself also had several issues including ants, noisy air conditioning and dirty towels. The children’s pool was green and remained like that for days without being sorted. Around the pool there were young adults openly snorting cocaine, and we could also smell weed coming from hotel rooms. Because of this, the hotel did not feel child-friendly at all and definitely wasn’t a comfortable environment for families. Unfortunately we would not return."

"Booked as a last minute get away, it was great value for money and I would recommend. The location is great, there’s a spar shop and a big gym just around the corner. The beach, cafes, bars and restaurants are within easy walking distance. Our room was spacious and clean, there is a notice to say that rooms are cleaned every 3 days, and we did get cleaners popping into our room during our stay. The staff at reception were really helpful and did say we could always get new towels if needed. The staff really made our stay special, especially Claudia. They also advised us of excursions and things to do nearby, such as where to hire paddleboards which we enjoyed. The lockable communal showers are ideal if you are guests - who like us- have a late flight. So you can freshen up before the journey home after a day at the beach or in the pool."

"We paid £130 each for three nights, flights and hotel. Given the bad reviews I really wasn’t expecting much but I was pleasantly surprised. We were greeted warmly at reception and quickly checked in. The room was large and very clean. The bathroom and balcony were good with a view of a neighbouring pool and partial sea view. The bed was comfortable and there was a TV although we couldn’t find channels in English. The walls are very thin but as we travelled in the low season this didn’t bother us. The shower does go from scalding to freezing which was annoying. Our towels were changed daily and there were extra pillows and blankets in the cupboard. We didn’t use the safe but were glad of the mini fridge. The pool area is very clean. You can see the shell of construction work one way but from the other, palm trees. It was too cold to swim this time of year but we never had a problem getting a bed to lay out on and we particularly liked the day beds. I can’t comment on the food or drink as we didn’t try these. However there is a Spar three minutes away and next to it, Cool Cafe, which does both a great breakfast and dinner. We went every day. It’s about 10 euros into San Antonio. I would recommend the Aquarium Cap Blanc. It’s not big but it’s a unique experience. 10 minutes walk from the hotel is Kojima which does amazing food. There is also Kumharas, a great beach bar with brilliant cocktails. There is a secure locked room to store luggage and showers if you need them before you travel. It’s about half an hour from the airport and cost us 28 euros. I really don’t understand the bad reviews - we had a great stay, thank you."