Azuline Hotel Mar Amantis & Mar Amantis II

"Overall disappointing stay Good points…. Nice location right next to jetty for boat over to San Antonio Rooms very clean, shower powerful, good AC Nice pool area in Mar 2 Negatives Food leaves a lot to be desired, poor quality and never hot Miserable reception staff No kettle in room Queues at bar crazy (goodness knows what it’d be like in high season) Need to cross road between hotels for entertainment etc Having to give a token in each time you wanted a drink that we’re all served in plastic half pint cups. No chance of a pint here Prior to holiday I emailed hotel to enquire about cost of upgrading to mar1, received email saying that I need to ask at reception when we get there. Arrived at hotel late at night and automatically booked into Mar1 then charged €186 without discussion. Tried to dispute this as we hadn’t agreed to this but man on reception was quite rude and dismissive. Breakfast at hotel is fine but evening meals were really not nice at all, very fatty meats and tepid food. The lift broke one morning and as we were on the 3rd floor needed to carry a pram and baby down 3 flights. Again the guy on reception just watched us struggling without offering to help; when asked if there was another lift, maybe service lift, that we could use he just said ‘no’ . Not interested at all The bar service is bizarre with having to hand a token in to be served in half pint plastic cups All the bar staff work really hard, particularly Rio but the queues were still crazy. The outside pool bar never opened at all !! Why !! The male lifeguard was great, always walking round the pool observing. However the female lifeguard was nowhere near the pool and sat under the trees on the top grassed area, no way did she have good view of pools or would have gotten there quickly in an emergency (photo attached) Overall disappointing but with a few changes could be a good hotel"

"Excellent hotel , really recommend this hotel. The only thing was that we booked early breakfast on the morning that we leave. When we arrive over at the restaurant, we found out that it wasn't put in the system. But myself and my friend had a brilliant holiday staying at this hotel . The staffs were all concerned when one of us fell over just outside the hotel"

"Location is ok, near the sea, but there was noise from the road and other hotels and bars around. Atmosphere was terrible. Staff were miserable and other guests played their loud music around the pool without being asked to stop. However 3 kids playing ball in the pool were told to stop even though they weren't disturbing anyone. Rooms were ok but there was loud noise generating from air con units so it wasn't pleasant sitting on the balcony. Poor value for money - we stayed all inclusive but ate out mostly as the hot food was over cooked yet cold, the salads mushy and not fresh, and there was some yoghurt that actually resembled nuclear yellow paint, I didn't dare taste it. Noise was bad during the night with guests arriving back between 4am and 7am, shouting and swearing. I went down to reception to speak to the staff and was kept waiting for half an hour and then told they would make a note of it and she didn't apologise for keeping me waiting. Having stayed a week here, I am not sure how this hotel has 3 stars, 1 would be a better score, 2 for the sea view only. All in all we would not go back or recommend this hotel."