BlueBay Lanzarote

"Second time at Bluebay and will certainly be the last. We came as a family last April and had a fantastic time so we booked a late deal to come again. This will be the last time though as since the last visit the place has unfortunately gone down hill. I get that this is a 3 star and I know what to expect but this now feels like a 2 star. The place is looking very worn down and the paint coming away in the pool just gets bigger by the day (see photo), the edges are super sharp and kids are constantly complaining of hurting their feet. The rooms are fine, we always say it's just somewhere to sleep so no complaints there. When we checked in at 11pm there was only one lady on reception and there were about 10 families booking in, we didn't get to our room till gone midnight and after leaving the UK at 4pm this turned into such a long day for us. The food is fine if your not a vegetarian otherwise it's plain pasta and bread rolls for the week, the one time they had a vegetarian dish they laid it on a garnish with bacon! If your in a room above reception/dinner hall then be prepared for noisy people at the pool bar late at night, we had a group singing till 2am and when complained to reception we just got a shrug. They say when you check in not to reserve sunbeds but by 8am they are pretty much all taken so something to think about. Pool bar is self serve on drinks so never waiting for drinks or snacks like burgers, chips etc. Overall it's a nice cheap place to come, the pool is lovely (cold) and my daughter wouldn't get out. Staff are friendly, pool bar staff can be a bit miserable and tend to just get grunts. If you want somewhere cheap and cheerful to stay then this hits the spot, it's not terrible just needs some TLC. I just think the place needs to close for a week or 2 and really bring it back up to standard then it would be a lovely place."

"Mixed review for bluebay. We came here previously in May last year. Loved it, and got a good deal with Jet2 so decided go come back. On arriving to the hotel with about 10 other families checking in, there was one person on the desk almost appearing to work slowly on purpose. This led to a wait of over an hour. We got the usual talk of no reserving sunbeds etc (EVERYONE reserved sunbeds). No complaints about the food, staff in the restaurant very friendly and accommodating. Bar staff could sometimes be a bit frosty and unhelpful. Hotel is in need of some TLC, ie chipped paint in pool, not enough parasols, however this did not really affect our stay. Entertainment were lovely, friendly staff and done well to engage my usually reserved daughter. Pool cold but once in its warm enough. Loved the area where you could leave bits i.e suncream, showergels, and inflatables for others. On our second night, we experienced a disturbed night staying so close to the pool bar. Until 2am there was loud singing and shouting, running kids up and down corridors. I spoke to reception the next day to feedback - rooms close to pool bar can be very noisy for young families etc. Their response was rather unhelpful and abruptly told me I should have reported at the time. Which I do agree, it was her attitude of unhelpfulness or understanding, considering they are pretty much in the same place as us, they heard none of this. Every one deserves a good holiday, but a little bit of kindness and respect for others wouldnt go a miss."

"I will not return to this hotel! The hotel is very dated needs a lot of TLC. Rooms are very poor, pool area is poor and around the grounds. Pool very cold. Had a big problem with cockroaches, not only around the hotel but in the rooms, had them crawling on our worktop in the kitchen, on the floor and shower. Food was ok but very the same thing."