Axel Hotel Madrid - Adults Only

"Unfortunately, the room was too small, and the same goes for the bed. It’s a nice concept, but it needs more space to really work. The bed is not suitable for two adults and isn’t comfortable for sleeping. The hot water in both the shower and the sink took far too long to warm up. The bathroom layout is also poorly designed sitting on the toilet is uncomfortable because your leg constantly hits the toilet paper holder. The breakfast area is very cramped. You have to be careful where you walk or turn to avoid knocking things over. In addition, the staff seemed overwhelmed, constantly running around making coffee, and at times there was no one available to let guests in, which is not acceptable. There is rooftop bar area with swimming pool , but no sitting are to enjoy a drink only beach chairs ..not every one wants to lay down on this ! Adding some normal chairs for th guest will be great and also people will wanna stay."

"Great hotel, super cool, rooms unique in their own style, if you're looking for something different with some cool vibes definitely stay at the axel in Madrid or any of their locations. Great customer service clean rooms and good bfrst! Cappuccino daily and omlettes made to order!!! Roof top pool and bar can a great view of Madrid too. Super professional kind staff very helpful!! Highly recommend"

"Our stay at Axel Hotel Madrid was a major disappointment, especially compared to our positive experiences at Axel hotels in Barcelona and Valencia during our week‑long trip to Spain. We stayed for three nights, and it ended up being the worst part of our entire Spain trip. The room we were assigned was small and on a lower floor right next to the gym, which turned out to be a terrible location. The noise was constant and unbearable, late at night from people lining up for the underground bar, and early in the morning from the gym. The treadmill noise on Sunday morning was especially disruptive, making it impossible to get any rest after a long journey. What made matters worse was the lack of support from the staff. When we first reported the issue, we spoke to a night staff member named Jose, who was extremely unprofessional. He showed little interest in helping me, barely acknowledged me, and simply said nothing could be done. When I asked about switching rooms, he dismissed the request, saying we could try again in the morning since no rooms were available which I understand, but responding while remaining seated, focused on his computer, and not engaging properly was unacceptable. The following day, we were woken up early on a Sunday morning by a terrible noise coming from the treadmill in the gym, and I raised the issue with a lady receptionist. She merely confirmed that the noise was coming from the gym—which was already obvious—and offered no real solution. I even suggested closing the gym windows to reduce the noise (which, by the way, never happened), as it felt like no effort was being made to address our concerns. We had to endure the noise from the gym until our checkout. Overall, the experience was frustrating and exhausting. We expected much better, especially given our positive stays at other Axel properties. Unfortunately, this stay at Axel Hotel Madrid did not meet our expectations, and we will not be returning."