Marriott Hotel Madrid Auditorium

"I spent just a night here as I had a connecting flight early the next morning. Checkin for the hotel was quick and efficient with friendly staff serving the counter. The hotel is huge, at around 1000 rooms, so it can take a bit of time getting from the lobby to the room and navigating the blocks of the hotel. Whilst the room was good, cleanliness could have been improved, with hairs still visible in the shower, and glass marks left on the side of the sink. All other areas of the room were good however."

"I have, I believe, the highest status of Marriott loyalty. So I speak from experience. The hotel was very clean and comfortable. The staff was great (especially Irene and Griss). The shuttle from the airport had no AC. It was 35C that day. Awful. Neither that driver nor the one on the return helped us with our luggage; other passengers did. When we arrived at the hotel, there was no one to assist with our bags (I use a cane, help is appreciated). The staff in the Executive Lounge was great. The food was below Marriott standards though."

"We were booked for one evening overnight, prior to a flight exiting Madrid early the following morning. The Reception desk staff & Executive Lounge staff were all pleasant. Our room was in Tower 2, third floor. Walking down the corridor to the rooms, I detected an unusual odor in the hallway. Upon opening the door to our room, the toxic odor was absolutely overwhelming! While the room is nicely appointed, the cleaning supplies used to sanitize between guests is a hazard to one's lung fields. The odor is chemically offensive & quite intolerable. While thankful for a window that opened apx. 3", this was insufficient in clearing the air. Had our situation been different, we'd have cancelled our reservation and moved to another property immediately."