Santos Agumar

"The staff here were the friendliest I've ever encountered in Spain, both on reception and in the restaurant. The rooms and decor are dated and could do with some attention, but everything was clean and comfortable and I had a really good night's sleep."

"This hotel was a complete disapointment Hotel Management including Roberto was given 2 written requests to fix the problem and his solution was unacceptable. Do not use this franchise hotels Santos. we arrived for a 3 day and had a baking room that had no air conditioning hotel said they don't put on air conditioning in winter the claim previous week was 10 degrees we had 19 to 20 for our 3 days. on the final day Roberto solution when we are about to go touring was to switch a room which he could only confirm in afternoon. we were leaving 7 am to Barcelona solution should have been a full or partial refund we made sure that when we arrive home which was last night I would write to Santos hotels for resolution .the Hoel had id facing the main road with open windows and all we hear I construction work business Turing on to main round. the tater for this hotel was excessive I did research in gran via and better hotel for lower price this Hoel tries to entice based on distance to Prado museum. the hotel is in adequate. I left a detailed letter to Roberto and his senior boss. its now March 11th. stay was end of February not has a response"

"Rooms are super old and dusty. A facelift and/ or renovation is needed . Telephone reception is terrible anywhere in the hotel. WiFi is also very poor. It comes and goes. Anyway not a good experience this time."