Urso Hotel & Spa

"The hotel is worth it! Friendly staff, clean and spacious rooms, and nice facilities make it a comfortable stay. Housekeeping and turndown service was impeccable. Location is convenient with good transport and walkability but not perfectly central."

"Extremely disappointing experience. The bed sheets in my room smelled strongly of body odor, making it impossible to sleep comfortably. When I reported it, I was told the valet driver would handle the issue after parking cars. I ended up sleeping on towels. The Deputy Manager, Patricia, responded by offering a bowl of berries and five sample sized skincare products, which felt dismissive and insulting rather than a genuine resolution. For a hotel that claims to be five stars, both the cleanliness issue and management's handling of it fell far below expectations."

"This is a splendid hotel: a gorgeous building in a convenient and quiet location (walk to shops, restaurants, and the Retiro park--even the Prado). Understated elegance in the light-filled rooms, with high ceilings and floor-to-ceiling French doors, every service you could ask for, and warm, personal service from everyone, especially Luciano the outstanding concierge and the gracious hostess in the breakfast room. After the first day, everyone remembered our names and what we like for breakfast. We were sad to leave, and you will be too."