Vincci Soho

"Everything is so nice and the breakfast is perfect!"

"We had a fantastic stay at Vincci Soho. The location is unbeatable, right in the heart of Madrid and walking distance to everything. What made it even better was the staff, everyone was incredibly welcoming and helpful. Highly recommend!"

"After an exhausting journey from Barcelona to Madrid, our two families booked a stay at the Vincci Soho hotel through a travel agency. When we arrived at reception with our luggage, we were met with a manner we would never tolerate. A rude receptionist, whose name we learnt was Jouavin, got into an argument with our friends who were with us. We absolutely do not accept this behaviour. Our friends had booked their rooms via Booking.com, whilst we had purchased ours through the travel agency we always use. Without even witnessing the argument between them, I was told, ‘If you are with them, I will not admit you to the hotel either.’ I explained that my friend’s wife was pregnant, that we had just arrived in Madrid after a long train journey, and that what he was doing was unfair. He did not change his attitude, and they refused to let us into the hotel. When I asked to speak to a manager, we were again told no. Thanks to this rude individual, Vincci Soho has lost a customer, and I will be posting this review everywhere. I’ll ask my other friends to share this incident too. In the end, we continued our holiday at The Palace Hotel. Jouavin, you too can decorate this wall with your rude behaviour."