Globales Condes de Alcudia

"Where do you start... Accessibility for Disabled not good. Access at the front of the hotel was a little ramp where you had to alter the direction of the wheelchair just to get into the Hotel via the automatic doors . We couldn't even then get the Wheelchair into the lift with the Suitcases and then on getting to our room couldn't get the Wheelchair into the room without having to fold it up. There were two lifts in the hotel that could hold Six People. This made it a nightmare at Mealtime. Food was cold and there was no Children's section. What Child wants to eat Dogfish. Staff didn't seem to want to clean up food debris just walking past it. The Pool Area was very cramped. One morning the Children found glass in the small pool. Reception were informed but nothing done about it.Entertainment was noisy but the Children enjoyed the Mini Disco.Cleanliness was an issue. Rooms didn't get swept. We were left without towels on one day this was soon resolved though. Outside areas were clean however.Did we get Value for money no I don't think so. Think Jet2 need to look at this hotel for the comments that are made ."

"Very disappointed! Very basic and small rooms very noisy from outside and inside hotel can hear people in next rooms and hallways ,food very very basic and every meal we ate was cold ,had to wait every meal on trays being refilled very slow still cold and burnt,lifted plates of table when we were still eating definitely NOT worth the money Pool area small not enough umbrellas for loungers and squeezed in Location was only thing good for beach and port"

"Once again we are here on holiday and once again the staff have been fantastic. A special mention goes to the entertainers Myline and Adrian, who are excellent at their jobs and always make sure everyone is having a great time. Their energy, professionalism and friendliness really make the holiday extra special. Thank you all for another wonderful stay! From Lee, Terri & Sandra"