Biniamar

"Holiday for my wife and I 2-16th May 2026 bed and breakfast only. This was our first stay at this hotel. We chose this one as hotel prices here has soared since Covid so our usual choices were too pricey. This hotel was a little cheaper and the reviews seemed fine. The good points first. The breakfast buffet was good, but a bit lacking in the fruits and nuts choices. The rooms and bathrooms are clean and the housekeeping do the rooms each day. The staff are all nice and friendly. The location is good - about half way along the main shopping area one street back from the promenade. The not so good: Our room was on the first floor. It appears these rooms are the people who take the standard room option. The room was tiny - twins beds and nothing else. No table. No chair, although the balcony had a table and 2 chairs. I doubt the room was much bigger than our bedroom at home. There was no kettle or any cuttlery or plates etc. I asked for a kettle. I asked again a day later and one did then appear. The first night was VERY loud - the area under the first floor is open and has loud music playing every night from 8:30 - around 11:45pm. I could not sleep, even with ear plugs. After a couple of nights I complained and asked to move rooms - they offered one just over the corridor from us which was pointless so I asked for a room on a higher floor (there are 7). I was told I would have to pay more so I refused. Latter in the day they came to us and moved us to floor 3 at no cost which meant a quiet remainder of the holiday (and the room was bigger and a chair). There was a little fridge in the room. We decided that we won't use this hotel again."

"I stayed at Hotel Biniamar from October 24th to 25th, and my experience was shockingly below what I had booked and paid for. I had reserved two sea-front view rooms, exactly as stated in my booking confirmation. Instead, upon arrival, I was given only one sea-front view room and one lateral sea-view room—a clear downgrade and absolutely unacceptable, especially considering the hotel was nearly empty and additional sea-front rooms were visibly available. There is simply no justification for this. As if that weren’t enough, the hotel’s website advertised a complimentary welcome bottle of wine, which was never provided in either room. Another promise not kept. Selling a specific service and then delivering something entirely different—without any notice, explanation, or apology—is unacceptable. End of season or not, treating customers with basic honesty and respect should not be optional. I naturally expect a refund or appropriate compensation, but what is even more disappointing is the management’s complete lack of communication. My emails have received no real answers—only a vague “we will investigate,” and I am still waiting for a proper response. This level of indifference is simply unacceptable. Terrible transparency, terrible customer care. I strongly advise against choosing this hotel. I certainly will not return, and I do not recommend it under any circumstance."

"Hello. We have already gone 2 years in a row. And we plan to go again next summer. The location is great. The food is delicious and varied. The beach is 1 minute away. We were very satisfied. The hotel room we were given was unique. And the cleaning was done every day, I won't tell you which room it was so you can book it for next year yourself. Thank you Biniamar. Renars Katerina ❤️"