Na Taconera Sport and Relax

"Ideal place for sport vacation. The hotel is very nice. I will try to come back many times. Just these things need improvement: drinking water to fill water bottles in the hotel section is missing. It is easy to solve: buy a water filter unit and install it next to the restaurant / reception area (no big plastic bottles needed with this, just filter replacement every year). Same filter units could be used for the sports zone. Second improvement topic is: the team in the sports club bar is overloaded, they have no system to attend people, so they have chaos always. Forgot my orders two times, confused my order one time, prepared other peoples dishes before mine, etc. They were always overloaded, so the mood was not always good as well. They just need a system to be more organized, for example when someone orders something, it could appear in a tablet, so that others know what needs to be prepared, and i in which order, and maybe they could have each a leading role: attending, charging, preparing. Hope these tips help"

"We stayed at the hotel with my fiancé between 15/08/2025 and 22/08/2025. Overall, this could have been a good experience, but unfortunately one night we woke up to the shocking situation of a cockroach crawling on my partner. We were given a new room that night, which we could eventually keep, but when we asked the reception the next morning about possible compensation, the staff member reacted almost indignantly, as if it were completely normal to wake up to such a thing. I understand that the climate is hot and humid, but when you pay more than €1,200 for a holiday and receive this kind of treatment, it feels disappointing. This left a very negative impression and completely overshadowed our stay."

"We are forced to take off two star due to a major issue at this establishment — a serious downside, especially for a place that claims to be focused on sports. The issue lies with the coach in charge of the gym. His lack of manners and basic politeness is simply incomprehensible, and something I’ve never experienced before in a four-star hotel. Put simply, he never greets hotel guests, never smiles, and his attitude is completely unacceptable, clearly ruining the customer experience at the gym. What’s worse is that his behavior is entirely different with Spanish members — he rolls out the red carpet for them and reserves about 70% of the gym space for their use. To make matters worse, he works out himself during his shift, using the already limited machines. And the final straw: we saw him dining at the guest buffet at 8 p.m. — the ultimate insult. Who is he to receive such privileges despite his incompetence? Is he the son of a local politician who needed a job? All other services at the hotel are excellent: the housekeeping staff, the buffet manager, the reception team, and Mr. Paco… But this coach should have been fired long ago! He should make room for someone who actually wants to work and who understands what it means to work in a four-star hotel. We’ve stayed at this hotel four times already, spending over €10,000 in total, but honestly, due to the atmosphere in the gym, we’re no longer sure we’ll return…"