Hotel Victoria Gran Meliá

"Had a lovely time when I stayed there with my girlfriend. The hotel’s view of the sea and the cathedral was the one thing that we really loved from the beginning. Unfortunately, there was some construction in the nearby area. The Red Level is neat and comfortable, and the pool is really big and refreshing. Huge thanks to Carlos for looking after us throughout our stay and making sure we were well cared for, and huge thanks also to the rest of the staff, who were very helpful. We will definitely return in the future"

"The Grand Meliá Victoria has some genuinely stunning elements, but overall we felt it fell short of the 5-star experience we were expecting. The positives first: the lobby is beautiful, the pool area is lovely, breakfast was excellent, and the staff were warm, helpful and a real credit to the hotel. The marina views are absolutely stunning. However, there were several things that really let the experience down. The corridors leading to our room were very tired, with carpets that were heavily stained and grubby looking. First impressions matter, and this immediately didn’t feel like 5-star quality. We had originally booked a church view room, but on arrival felt it didn’t meet expectations, so asked about moving. We were offered an alternative for an additional £150 for 4 nights, but whilst the room itself was nicer, the balcony overlooked building works, so we declined. We then chose to upgrade for an extra £300 to a marina view room. That said, the room itself still didn’t quite feel 5-star. The drawer housing the tea and coffee facilities was broken and collapsed every time it was opened. We reported this on day one, but it was never fixed during our 4-night stay. The door stopper had also come away completely, leaving a nail sticking up from the floor, and we actually ended up reattaching it ourselves. The view looking out from our balcony was amazing and definitely 5 star worthy. None of these things ruined our trip, and we did enjoy our stay, but for the price point and 5-star branding, the maintenance and room standards simply didn’t match expectations. If you book this hotel thinking of it as a very nice 4-star with fabulous staff, excellent breakfast, and a spectacular marina location, you’ll likely have a much better expectation of the experience."

"We booked The Victoria primarily for the location, walking distance to Palma City centre. On arrival we were not disappointed. All what you expect from a 5 star hotel and more. Exceptional staff all very helpful. We look forward to our return"