Pure Salt Port de Soller

"Location delightful, atmosphere, there was none. The whole hotel from reception to the restaurant was lacking any kind of ambience. We had a number of issues during our short 4 night stay, room left unlocked after cleaning, a phone call from the bar at 11.30pm to say could we go & sign for our drinks (which we agreed on resolving the next morning). Plus drinks being delivered to our table at dinner that weren’t for us. The staff with the exception of a few were pretty miserable, it didn’t make us feel especially welcome. The pool is small but functional & has brilliant views & the sun loungers were extremely comfortable. But, there are a fair few steps to climb to get there & there’s no toilet. So, you have to trudge back to your room each time. The food was delicious but the wait between courses was, for us, too long. 35 mins to wait for ice cream I felt was too long. The room we were allocated was very small, the smallest I think I’ve ever stayed in, not ideal for anyone. It’s an expensive hotel for what it is & with a few tweaks it could be superb but was seriously lacking in my opinion in a number of areas."

"Where do i start? We got there and it's a beautiful location, stunning views and a 2 min walk to the restaurants and bars. Upon arrival, no welcome drink provided despite this being advertised. Reception staff were not friendly, made a fuss about us using two cards and our room wasn't ready - yes it was 1pm but, when you specifically ask me what time i am arriving, it kinda gets your hopes up that you will be ready for us? We made our way to the pool, only to find no sun loungers, and you could hear a pin drop, no ambient music or anything- it doesnt have to be loud but just something. Then i went to order a coke zero and they'd 'finished'- how can you run out at 1pm? I ordered £15 chicken strips which were undercooked and overpriced. We were not having a good impression by this point. I have to say the views at the pool were stunning though. We then went to our room when it was ready-no one contacted me to say it was ready despite us being told theyd whatsapp me. The room was too small for two people , we felt cramped. Also, i mentioned i was celebrating my birthday, and nothing was in the room no welcome drink or even a little something would have been nice! Really poor. We left our towels on the floor a few times and they were not replaced. The shower water didnt run down the plug hole quickly enouugh and having a long shower flooded the entire bathroom!!! There was a full length mirror but you cant use it as a chest of drawers is in its way-weird placement. On one day our card wouldnt work to let us in the room. We went down to get it sorted and noone was on reception. We waited 15 mins and had to ask bar staff, eventually after 20 mins someone who was not reception staff came and said he cant sort it out as doesnt have the password and the receptionist must be on lunch! Waited 30 mins for something so simple to be sorted is simply astonishing. The reception staff were rude to us throughout the stay apart from the woman, i am not sure what they had against us but we felt very uncomfortable during the stay. This is NOT a four star hotel. Do not expec a four star stay -we would not come back, despite the beautiful grounds and location it simply was not worth the money ."

"Hi, first of all, we really liked the stay, we love Port de Soller and the pool and view from the pool was amazing and rooms were really nice! Our complaint is of some of the staff (not all staff, many was super nice and sweet). When we ate breakfast and ordered dishes like pancakes and omelets, it was very random what we got back. We multiple times ordered pancakes with only nutella (no fruit, no sugar) and got with fruit and sugar. We also ordered plain pancakes with nothing and got bakc with fruit. We multiple times ordered a number of plates of pancakes and got the wrong number. We also ordered the omelet with specific ingredients (i think we asked with no cheese) but did not get it right. At one point we ordered in total 4 plates of pancakes and got two. No big deal, we just order 2 more after we finish eating. When we ordered again, the waiter looked at us and asked "you already have gotten 2 plates" and looked irritated that we wanted to order more. I felt it was kind of unpleasant, why not just smile and say, yes coming right up. Why make us feel that we are not allowed to order more. If that is the case, tell all guest that we are only allowed one plate of pancakes per day. If we are allowed more, dont act like that. One time we asked one of the hostest if we could order from her, she said "no, she is just the hostes, you can order at some of the others" and then she just left. She could have just said "just a minute, I will fetch one of the waiters", she did not. Seemed again a bit weird. The other hostes, every morning said "good morning, how are you doing?" then before we could answer, just said "room number?". Again a bit weird, just ask our room number and not how we are doing, if you are just going to cut us of. We are okay with giving our room number quick with out small talk. But it felt weird getting cut off every morning. Some of the other younger staff was very nice and sweet and helpfull. We very much enjoyed our stay, it was just small things that felt kind of weird."