"Just returned from a week here at the beginning of June. What a fantastic hotel, much better than expected. The staff are so accommodating and the hotel is spotlessly clean with great facilities. I was worried that we had chosen the wrong hotel because the Safari next door is bigger, but having walked around them, I believe this one is better. It’s smaller, seems more friendly and personal and the staff are fantastic. You have the added benefit of being able to use the Protur facilities whenever you choose including the splash park, the boats, the mini golf, feeding the fish and all the entertainment activities around the complex. The Safari seemed too big, too loud and too crowded. I think we would have struggled to watch out for our young granddaughter there.
We requested a room change on arrival because we prefer not to be on the ground floor and they immediately found us two rooms a few doors apart on the first floor. They delivered a kettle and a child step and toilet seat to our rooms for our 3yr old granddaughter on request. Nothing was too much trouble.
The pools are fantastic. There was such a great choice of the main pool, the kids pool and a splash park. All were warm and sunbeds were available at all times of the day. The pools opened at 10am and no one reserved beds in advance, there were plenty for everyone.
The activity programme during the day was plenty and varied. The kids mini disco was great and the evening entertainment was ok, a bit cheesy, but amusing at the same time. Could do with a bit more translation for the English guests, quite a bit was in German, but still enjoyable and we got the gist of what was going on.
The food in the main restaurant was good, there was plenty of choice. The people who say it’s a bit samey I think are the ones who put a bit of everything on their plates at every meal. If they made a meal each time, it would be different every time. The waiting staff were fantastic and cleared plates away so quickly and kept everything immaculately clean and tidy. The only negative I would say and it’s quite a big one is that there are no allergy labels, especially at the dessert counter. You could eat with allergies, but you would have to be extremely careful about your choices. The snack bar wasn’t that great in the afternoons, mainly cheese, cold meat and bread.
The rooms were clean, modern and comfortable. The aircon was working and kept the room nice and cool. There is a fridge and microwave in each room.
I think the only improvement required for the rooms could be tea and coffee making facilities. We are early wakers and you have to wait to go down to breakfast at 8am to get a coffee. Having said that, we did get a kettle delivered from reception and we brought our own coffee with us and were able to buy water, milk and cups at Carrefour next door, so we found a way round it.
Overall it’s a great hotel, we had a fantastic time and would definitely recommend it."
