Seth Punta Prima

"Our stay at Seth Punta Prima was absolutely exceptional and exceeded all our expectations. From the moment we arrived until the day of departure, every member of staff made us feel welcome, valued, and truly at home. A special thank you goes to the incredible Entertainment Team, who were simply outstanding throughout our holiday. Martina, Mario, Jeremy, Ema, Alessa, and Carla deserve the highest recognition for their dedication, professionalism, enthusiasm, and genuine kindness. Their energy was contagious, and they created an atmosphere full of joy, positivity, and unforgettable memories for guests of all ages. Martina was an exceptional leader, always organised, approachable, and full of positive energy. Mario brought endless enthusiasm and made every activity enjoyable and engaging. Jeremy impressed us with his professionalism, friendliness, and ability to make everyone feel included. Ema was always smiling, caring, and incredibly warm-hearted. Alessa stood out with her wonderful personality, creativity, and ability to connect with both children and adults. Carla was equally fantastic, bringing positivity, kindness, and excellent organisation to every event and activity. The entire entertainment programme was organised to perfection. Every activity, show, and event reflected the team’s hard work, passion, and commitment to providing guests with the best possible experience. They went above and beyond every single day, ensuring that everyone felt welcome, entertained, and cared for. We would also like to express our sincere gratitude to all hotel employees. Every member of staff, from reception to housekeeping, restaurant teams, bar staff, and management, demonstrated outstanding professionalism, friendliness, and attention to detail. Their dedication played a huge role in making our holiday truly special. Thank you, Seth Punta Prima, for giving us such wonderful memories. Thanks to your amazing team, we enjoyed one of the most beautiful and relaxing family holidays we have ever had. We will cherish these memories for a very long time and we are already looking forward to returning. Highly recommended without any hesitation. A truly outstanding hotel with exceptional people who make all the difference. With heartfelt thanks, Zuzanna, Nell, Aga & Paweł"

"I wanted to share the experience my family had at this hotel which I can only describe as the filthiest hotel I have ever stayed at with little or no care shown by the management team. We arrived on the 2nd May and despite asking for a ground floor room via TUi we were allocated a top floor room with a very large drop which my three year old who loves to climb things was viewed as a dangerous hazard by myself and my wife. We asked to move to a ground floor room as requested and this was done later that day. During the first night my wife woke up in the middle of the night to feel bugs on her and my child who was co-sleeping with her, when she turned on the light she was the room and our sound machine were infested with hundreds of small mosquitos photos are attached. This was extremely distressing for both my wife and kids- so we once again asked to move rooms the following morning. So once again we were given another room again on the ground floor- and after returning from dinner the second night we decided to check if the room was ok, but once again the patio doors inside the room were covered in mosquitos. We asked reception to deep clean the room before we went to bed which they did and I had to take the bug spray from the cleaner to spray before we went out every night. The lead receptionist appeared to be a man whose name I can’t remember maybe Juan or Jose but despite my wife being visibly upset on a couple of occasions he appeared to not care at all much like his scruffy appearance, actually ignoring my wife on one occasion to deal with someone else behind her. The standard of cleanliness across the hotel is a disgrace- we saw two dead pigeons on the tennis court opposite the kids club- bins full of dirty nappies and in the kids splash park there are weeds literally everywhere, and we had bird poo on one of the slides. Next onto the kids club- I attach a picture but what is on TUI website has clearly been edited- no soft play or ball pit instead it is a filthy room with filthy furniture and very basic amenities- the toilet behind the kids club has no dryer or towels so I had to use toilet roll to dry hands. The food is extremely basic and whilst breakfast is acceptable the dinner was literally a grilled selection of meat or fish every night with some fried mixed veg and full salad bar. Kids food tends to be just pizza or pasta and the kids corner of the dining area was not open for duration of our stay. The kids mini disco is good and my two kids enjoyed it however one night they decided to prioritise a conference and move it outside right next to a steep set of stairs. My wife and I pointed out that this was very dangerous as young toddlers by their very nature can run around without regard for danger. These concerns were met with sniggers from the entertainment team, and when we spoke to the entertainment manager Raffaela I believe , she was also very rude to my wife and just walked off. To her credit she found my wife the next day and apologised for her behavior and agreed it was not well planned. None of the bar staff look like they enjoy their jobs which I can understand whilst they serve sub standard local drinks into plastic cups all day. The resort is quiet but the beach is lovely and I would recommend Con Santi if you are fed up of the hotel food. We have complained to TUi and received compensation. There is no TUi rep on site by the way. However it is only right to post about the completely filthy establishment to hopefully allow others to spend their money elsewhere."

"Staff rude and unhelpful paid over 4500 grand for this holiday and would definitely say the worst experience ever. The room for four people was too small. Had to pay 500 for upgrade this I blame TUI for because booked in store and person should have told us we would all have to sleep, shower and try to sort out clothes for 4 people in one room. Went half board and the old man behind the bar watched you like a hawk so you don’t get any water or drinks without having to pay. The food! Well I am surprised I never laid an egg as it is chicken all the time and not very nice. The one time I did have a salad which was nice but did give me a really bad stomach the following day. J No TUI rep there at all and try asking reception anything no help at all. Couldn’t find out what time pickup was till the last minute. Had the app but got no information off this So all in all a big waste of time and money"