Hotel Best Jacaranda

"I will share positive and negative of this hotel. and there are not many positives. do not listen to the amazing reviews below, it will lull you into a trap. positive - its close to the beach. and maids are great. that about does it for positives. negative - staffing -- on arrival, reception staff rude, uninterested and I even once witnessed one of the staff mutter something under breath after a dissagreement. bar staff slamming fridge doors and one staff member didnt know how to pour a small pint. when attending the dinner hall for evening meal you needed to try and locate a staff member for a drink, please note you will not be asked if you would like one! it would be beneficial for the staff to undertake some training in customer service. Maintenance- in room we have exposed wiring on our kettle which does not work on arrival, door hanging off its hinges which is dangerous for children. room overlooks something from fast and furious, a dirty old parking lot. the pool on top floor has wooden peices missing and the floorboards. dented in when walking across pool, the ladder when leaving the pool is almost pulling away. the lower pool has bars missing where little children can easily get into the bigger pool, major hazard. the toilets had a major leak whilst we was staying, the leak occurred on the bottom floor, urine all over. this was also close to the pool area. cracks in the tiles on the lower area, main pool. easily lead to injuries. chairs in the entertainment room are faulty and there are missing wooden peices on the tables. noise levels, the rooms have paper thin walls. tragic really. Food - cold food AM and PM. the pool bar is open for dinner service, I witnessed birds eating from the buffet, this was not changed or replenished. the food was then consumed by children after the birds had been eating. if you are going all inclusive remember there are only 4 cocktails to choose from and lads please remember the ale is like warm carling. disaster. entertainment- for a family hotel the hotel is lacking. entertainment that was planned on the board but then didnt happen. the kids show lasts for 20 mins. no structure to the shows. when entering the venue the bar does not open for 20 minutes, sitting waiting for a drink. the shows finish at 10am. then your option is to attend the piano bar which reminded me of a funeral, lights turned on brightly with no atmosphere, all staff disinterested and the whole experience of the entertainment was diabolical. bingo with toothpicks instead of pens was interesting. please be aware that this is a cashless venue until you check out, if you are not all inclusive you will be asked to pay a bill at the end of your stay. hope this helps."

"Excellent location, staff all friendly and couldn’t do enough for you! Lovely clean rooms, swimming pool options are brilliant, my 5 year old had the time of his life! Food choices excellent, already thinking about booking for next year"

"Hotel in general was passable, not 4*. Rooms are dated and need updating. Especially the bathroom. Our bath was showing rust on the side. Bathroom door and frame had damage caused by water. Floor tiles showing signs of some remedial grouting work."