Blue Sea Lagos de Cesar

"I have just returned from a trip to this hotel. Before arrival I started a live chat on the bluesea website to inform them of my dietary needs (gluten free diet), I was assured that a pre-arrival dietary request had been submitted on my behalf, I was also assured that the hotel could accommodate my dietary needs at both meal times and snacks. When we went for lunch on the day of arrival there was nobody around in the restaurant to speak to about gluten free options, so I went to reception who hadn’t been notified of my dietary needs, I was informed that they ‘should have something for me to eat the following day as it was too short notice to sort something that day’. We went into the restaurant the following day and asked for the gluten free option, I was given a warm bread roll and nothing else, I asked what else I could eat and staff just shrugged their shoulders, needless to say we ended up eating out for the remainder of our holiday. I have tried to contact bluesea multiple times to discuss what went wrong over the last 2 weeks via live chat, email and phone. I have been promised multiple phone calls back as well as the promise of a human being connected to the live chat. I feel utterly let down by the complete lack of communication between the company and hotel. It is also out of order how hard it is to speak to someone about a complaint."

"I stayed last week I’m from Scotland. The hotel is ok ..food is always cold and not a great choice . Breakfast poor someday there was some bacon and that’s it next day sausage never together ..people like things together. Other things are the staff are all miserable.. except 4 Isobela in reception is lovely and the cleaning team on 4 th floor aswell .. the director always said hola . Jeez please make the staff say hello in restaurant and pool bar is really bad ? Martin is also a credit to the hotel ., the entertainment is strange linda amazingly good she try’s her best but people don’t want to move I’ve worked in the travel industry for loads of years and worked in resort for tui So I think it could be so much better With some efforts from the staff which you pay a wage too"

"Great hotel nice location brilliant staff only downside for me it was a bit hilly otherwise it was a great holiday"