NH Valencia Center

"We have visited this Hotel 5 times as the staff are very professional and welcoming. This year we visited my Father who suffers with Lung fibrosis. He arranged an air pump and motorised wheelchair to be delivered to the Hotel in preparation for his stay. We were extremely pleased when we checked in to find that the wheelchair was already in the baggage cupboard and the Hotel staff had taken the time to see how ot operated so they could pass on the information to us. Not only this but the air machine was already and waiting in my Father's room which had been upgraded to a special needs suite. Every member of staff we came across was so eager to help and this made my Father feel supported and very at ease. A big thanks to everyone there and we hope to visit again on the not so distant future."

"In 30 years of travelling all over the world never have I ever encountered such disrespectful, offensive and ignorant staff. For context I am a wheelchair user. When getting breakfast at the hotel an elderly member of staff with the brightest red pair of glasses you’ve ever seen asked us our hotel room number which we told her, she scoffed at us saying no that’s incorrect (it wasn’t), to which she then started saying other hotel room numbers asking if it was ours, we said no we are in this hotel room and wrote the number down on the sheet on paper in front of her, then as I went to open my wallet to pull out the official hotel card that had the hotel room number written on it the woman blurted out “dumba** r*t**d what is the room”. She was asked to repeat what she had just said but she refused and played the “I don’t speak English card”. This caused great offence as you can imagine. Never ever have I been spoke to like this anywhere in the world. This encounter was reported to the staff at the front desk which was just palmed off as “okay we will make note of this”. This is completely unacceptable and I can definitively say it was the worst hotel stay I’ve ever had The rooms also had a very strange smell at night when we would get back to the room, the only thing I can compare to it is sewage water.. 🤮"

"Great hotel and location. Lovely walk across the Turia into the old town. Bars and restaurants and metro, buses all very close by."