Sirene Luxury Hotel Bodrum

"This is a fabulous hotel with very warm and professional staff. The room was clean and well appointed, breakfast was delicious, my room was prepared at the last minute and quite late at night check-in. The customer care is just excellent and I was extremely well taken care of. The gym and other facilities are just excellent. This place is a hidden jewel and SHOULDN'T BE MISSED!!"

"The hotel is generally nice and the cleaning was perfectly acceptable, but unfortunately the service was far below expectations. One of the biggest challenges was communication – the staff had very limited knowledge of English, which made it difficult to obtain clear information. When we needed to have a few clothes washed, we asked for a price estimate, but instead we were given a form that was difficult to understand. Despite repeated questions, we received no clear explanation of what we were supposed to fill in and were only told to “just sign.” We also never received any price information before the clothes were taken. At check-out, we were met with an unexpectedly high charge of around 145 euros for the laundry. We tried to explain the situation and that we had never been given the price beforehand, but the staff showed no understanding and the situation became very uncomfortable, and we were threatened that security would be involved if we did not pay immediately. An invoice was not possible — payment had to be made by card or cash only. After our stay, I contacted the hotel manager, Mete, who was initially polite and helpful via email. We agreed on a 50% refund, which he confirmed in writing. Unfortunately, the refund was never processed, and all communication from the hotel ceased afterward. Overall, I recommend being very cautious. Poor communication and the lack of clear price information can result in unexpectedly high costs and a frustrating experience."

"A beautiful resort, very quiet, calm and the perfect place if you just want to switch off and relax. Staff and guest relations are very attentive, friendly and helpful and help with restaurant reservations or any queries. The facilities are top tier, rooms clean spacious and the little touches from diptiqye shower gels and creams, nespresso pods to free water in the rooms give it a homely feel. Beach is clean peaceful and you can always get sun loungers as well as by the infinity pool. Only downside is some food and especially drinks prices are very high, this is a shame as if prices at the beach bar were more reasonable we would have spent more time there and ordered drinks as it is a beautiful setting. Lovely stay in Bodrum in a luxury hotel"